Customer Enablement Manager, East

Evolv Technologies Inc.; United States; Remote; USD 79,000 - 129,000; Full time

Benefits offered by this job

Equity as part of total compensation

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) plan with company match

Flexible PTO

Perks budget $300 per quarter

Job summary

Evolv Technology is seeking a Customer Enablement Manager to drive onboarding, training, adoption, and renewal readiness for a distributed US-based customer base. The role emphasizes relationship building, measurable value delivery, and cross-functional collaboration across CX and revenue teams.

Based remotely in the Northeast, near major hubs, with travel up to 25-30%. The position reports to the Senior Scaled Program Manager within the Customer Experience team of the Revenue Organization and

Responsibilities

• Onboarding customers and driving successful go-live activities with Program Management, TSS, and Support.
• Deliver structured training sessions (onsite and virtual) tailored to each customer’s environment.
• Develop baseline success plans focusing on adoption, milestones and operational excellence.

Job description

The Elevator Pitch

If you are an excellent relationship builder, passionate about the customer experience, and inspired to help make the world a safer place, then this is the role for you!Customersuccessis vital to Evolv’s long-term mission and profitability.Our customers must experience clear, measurable value from their Evolv systems, not only at deployment, but throughout their lifecycle. As a Customer Enablement Manager (CEM), you will build strong relationshipswith your portfolio of customers and ensure they onboard successfully, adopt consistently, operate confidently and realize meaningful outcomes from their investment.

You will work alongside Senior Customer Enablement Managers andthe broader CX teamin helpingcustomersonboardsuccessfully, adoptconsistently, operate confidentlyand realizemeaningful outcomes fromtheir investment.This role is designed to flex across multiple customer engagementsrather than owning a dedicated portfolio.

Your work will help drive customer satisfaction, system utilization, risk mitigation, and ultimately successful subscription renewals.

What are performance outcomes over the first 12 months you will work toward completing?

First 30–90 Days:

• Become fully competent in Evolv’s products, workflows, and enablementmethodology.
  Training includes in-person technical instruction at HQ, online self-study, structured learning paths, and peer shadowing.

• Learn the CX operating model (onboarding, enablement, training, adoption, renewal readiness, customer health).

• Build relationships with Sales, Program Management, Support, Technical Sales & Solutions, Channel Operations, and Marketing to understand customer history, deployment context, and value drivers.

• Begin engaging withcustomers-supporting onboarding activities, training preparation, and early adoption.

3-6 Months:

• Contribute today-to-day customer onboarding,trainingand value-realization activitiesacross theinstallbase, ensuringprogress towards key outcomes.

• Deliver virtual and onsite training sessions covering system operation, best practices, and Evolv Academy learning paths.

• Begin developing baseline success plans for your accounts that focus on adoption, learning milestones, and operational excellence.

6-12 Months:

• Fully own your customer portfolio,including onboarding new customers, building proactive success plans, and driving adoption of learning resources such as Evolv Academy,MyEvolvPortal, andother customerplatforms

• Monitor customer health, usage signals, and feedback toidentifyrisks early and mitigate them through cross-functional collaboration.

• Lead regular performance reviews and business value conversations using customer dashboards (visitor scans, alerts, detections, engagement metrics).

• Manage a smooth renewal readiness process by ensuring strong adoption, value realization, and risk reduction.

1+ year:

• Be recognized as a strategic customer advocate with deep account relationships acrossaccounts.

• Maintain an internal network of cross-functional partners you can pull in to accelerate customer outcomes.

• Consistently deliver measurable impact across your accounts—including improved system usage, reduced friction, higher training completion, and strong renewal rates.

• Operate independently while driving scalable improvements to the broader customer enablement program.

The Work: What type of work will you be doing?

As a Customer Enablement Manager, your regular activities may be modified to suit the needs of your customer portfolio, however, you can expect a variety of the following:

Customer Onboarding & Training

• Customer onboarding, and go-live activities with Program Management, TSS, and Support.

• Deliver structured training sessions (onsite and virtual) tailored to each customer’s operational environment.

• Ensure customers complete the right Evolv Academy learning paths and certifications.

Customer Adoption & Value Realization

• Build and execute proactive success plans to drive consistent system usage, optimized detection performance, and operator confidence.

• Continuously guide customers to evolve their workflows, staffing, and operating procedures to maximize value.

• PromoteadoptionofMyEvolv,training content, and all customer enablement resources.

• Conduct scheduled check-ins, performance reviews, and Quarterly Business Reviews (QBRs).

Customer Health & Risk Management

• Work with Red Accounts team toidentifyat-risk accounts and help develop get-well plans to get them in good health

• Coordinate with Support, Technical Sales &Solutionsand other teams to ensure escalations are handled promptly

• Maintain clean, accurate CRM documentation includingcontacts, milestones, health scores and renewal context.

Renewal Readiness & Growth Support

• Proactively identify and engage the appropriate customer stakeholder’sday-to-day champions, operational owners, and economic buyersto ensure each clearly understands and is realizing the full value of their Evolv investment.

• Lead the enablement workstream that ensures customers achieve the outcomes required for renewal, including validating success criteria with decision-makers, reinforcing business value with champions, and ensuring all stakeholders are informed, trained, and confident in their ability to operate and sustain their systems.

• Minimize renewal friction by driving strong adoption, ensuring operators are well trained, and clearly demonstrating ongoing business value.
  What is the leadership like for this role? What is the structure and culture of the team?

This role reports to theSenior Scaled Program Manager and sits on ourCustomer Experience team in the Revenue Organization.

The team is distributed across the United States and is entering an exciting phase of growth, with many new opportunities ahead. Most team members work remotely when they are not traveling to meet with customers. Our collective experience isexceptionalspanning technical experts to seasoned business leaders with firsthand customer-facingexpertise.

Where is the role located?

Location:

This is a remote position based in the Northeast, ideally near Boston, Providence, Hartford, New York City/Northern New Jersey, or Philadelphia. We are also open to exceptional candidates elsewhere in the Northeast with convenient access to transportation to support regional travel.

Travel:

Travel will vary based on customer engagement, trade shows, and your territory strategy, and may reach 25–30% of your time. Because some customer operations run outside normal business hours, flexibility for occasional nights, weekends, and holidays may be required.

Compensation and Transparency Statement

The base salary range for this full-time position is$79,000- $129,000.In addition to base salary, this role offers a competitive target bonus, equity, and a comprehensive benefits package. This range reflects our commitment to pay transparency and equity, in alignment with applicable state laws. Our compensation ranges aredeterminedbased on factors such as role, level, location, market benchmarks, and internal equity. The posted rangerepresentsthe good-faith estimate of what we expect to pay for this role across U.S. locations. Actual compensation within the range will be based on the candidate’s skills, experience, education, and geographic location.

In accordance withstate and local pay transparency laws—including those in California, Colorado, Massachusetts, New York, New Jersey, and others—wedisclosesalary ranges in all job postings and provideadditionalinformation upon request.

We are committed to fair pay practices, and we regularly review our compensation programs to ensure they are competitive,equitable, and aligned with our values.

If you want to solve one of the most difficult issues of our time and save lives doing it, you want to work at Evolv. We are passionate, knowing that what we do and how we do it can affect life or death situations for our customers. At Evolv, you will have unparalleled exposure to all aspects of our business, working with a talented team that shares our vision for a safer world. If you are inspired by invention and gain satisfaction from seeing how your work impacts the bigger picture, Evolv will be a great fit.

• Equity is an important component of every compensation package
• Flexible work environment
• Unique culture
• Medical and dental insurance
• 401(k) plan
• Unlimited vacation policy
• $300 per quarter to spend on the perks that are most meaningful to you

Evolv Technology (“Evolv”) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.

Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at [e-mail].

Evolv Technology requires all employees to be fully vaccinated against COVID-19 unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

At Evolv, we’re on a mission to help make public spaces safer through innovative security technology. So, we’re looking for future teammates who embody our values, people who:

• Do the right thing, always;

• Put people first’

• Own it;

• Win together; and continue to

• Be bold, stay curious.
  

Our Benefits Include:

• Equity as part of your total compensation package

• Medical, dental, and vision insurance

• Health Savings Account (HSA)
• A 401(k) plan (and 2% company match)

• Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind