Customer Enablement Manager

Nooks; United States; Híbrido; USD 140.000 - 180.000; Jornada completa

Descripción de la vacante

Nooks is hiring its first Customer Enablement professional to build Nooks University from the ground up. You'll create learning experiences that help customers onboard independently, gain confidence using Nooks, and keep evolving the program as the product changes.

This senior, self-directed role offers broad ownership: set priorities, produce content, and partner with Customer Success, Product, and Support to connect education with customer outcomes.

Formación

• 5+ years of experience in customer enablement at a high-growth SaaS company.
• Experience building customer-facing enablement programs from idea to execution.
• Proven self-managed contributor who defines priorities and delivers independently.
• Hands-on video content creation with product walkthroughs.
• Familiarity with Loom, Camtasia, or similar video tools.
• Experience evaluating enablement vendors and LMS platforms.
• Clear communication and cross-functional collaboration as product changes require updates.

Responsabilidades

• Build Nooks University with learning paths and certifications.
• Make onboarding self-service with role-specific learning.
• Create product videos and maintain content as the UI changes.
• Support ongoing learning with everboarding for new features.
• Partner with Customer Success, Product, Product Marketing, and Support.
• Teach customers directly through enablement sessions.
• Own the program's tools and evaluate vendors for LMS.
• Measure and improve learning content and engagement.

Conocimientos

Customer enablement

Video content creation

Cross-functional collaboration

Self-directed

Content strategy

Herramientas

Loom

Camtasia

LMS platforms

Descripción del empleo

About Nooks.ai :

Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals.

Today, over 2000 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We've raised over 70M USD from top VCs like Kleiner Perkins, and we've at least tripled ARR each year for 3 years running.

About the role

We're hiring our first Customer Enablement professional to build Nooks University from the ground up. You'll create the learning experiences that help customers onboard independently, build confidence using Nooks, and keep learning as our product evolves.

This is a senior, self-directed individual contributor role with broad ownership and hands-on execution. You'll set priorities, create content, and establish the foundations of our customer education program. We're looking for someone who has built customer-facing enablement programs before and can turn an open-ended mandate into practical, useful learning experiences.

We prefer this person to be hybrid (3x/week) in our San Fransisco office to be close with the leadership and product teams.

What you'll own

• Build Nooks University. Design and maintain a customer education program, with clear learning paths and certification tracks for admins, managers, and reps.
• Make onboarding self-service. Create accessible, role‑specific learning that helps customers get started with less one‑to‑one support, especially in our downmarket segment.
• Create product videos first. Record concise walkthroughs, tutorials, and Loom‑style videos that show customers how to use Nooks. Draw on our existing knowledge base and keep content current as the product UI changes.
• Support ongoing learning. Build an everboarding approach that helps existing customers adopt new features, refresh their skills, and get more value from Nooks over time.
• Partner across the business. Work closely with Customer Success, Product, Product Marketing, and Support to identify learning needs, validate content, and connect education to customer and product priorities.
• Teach customers directly. Run enablement sessions and be comfortable representing Nooks externally when needed.
• Own the program's tools over time. Evaluate vendors for new technology for the team, especially an LMS.
• Measure and improve. Use customer feedback and learning engagement to improve content, certification paths, and the self‑service experience.

What you'll bring

• 5+ years of experience in customer enablement at a high‑growth SaaS company.
• Prior experience building and launching customer‑facing enablement or education programs, including taking a program from an early idea to a working customer experience.
• A strong track record as a self‑managed individual contributor who can define priorities, make decisions, and deliver independently.
• Hands‑on skill creating product walkthrough videos and clear learning content, plus confidence running customer enablement sessions.
• Familiarity with tools such as Loom, Camtasia, or comparable video software
• Experience evaluating enablement vendors and implementing learning platforms, with the judgment to choose tools that fit the customer experience.
• Clear communication, strong cross‑functional collaboration, and the ability to keep education accurate as a product changes quickly.

Equal Employment Opportunity Statement

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.