Customer Enablement Manager

Decisive Point Group; Chicago (IL); Hybrid; USD 120,000 - 136,000; Full time

Benefits offered by this job

Mental health, wellness & fitness"

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options

Job summary

Asana is seeking a Customer Enablement Manager in Chicago to own a portfolio of enterprise customers, delivering discovery, workflow consultation, and scalable education to accelerate adoption and measurable outcomes.

You’ll partner with CS, Sales, and Services to align enablement with customer priorities, drive adoption, and contribute to retention and expansion through facilitation and strategic enablement initiatives.

Qualifications

• 4+ years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role, ideally within SaaS.
• Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
• Strong project and portfolio management skills, with the ability to independently manage multiple customer engagements, competing priorities, and stakeholders.
• Excellent facilitation and communication skills, with the ability to engage audiences ranging from end users and champions to senior business stakeholders.
• Strong problem-solving and consultative skills; you are comfortable asking thoughtful questions, synthesizing customer needs, and recommending a path forward rather than simply responding to requests.

Responsibilities

• Trusted Advisory: Develop a deep understanding of customer business priorities and how teams work today; use discovery and product expertise to recommend workflows and enablement approaches.
• Strategic Enablement Initiatives: Independently manage time-bound customer engagements within your portfolio, connect enablement activities to customer objectives and adoption outcomes.
• Scaled Training: Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences for audiences from end users to champions and business leaders.
• Metrics/KRs: Use engagement, adoption, and efficacy signals to assess impact and support improvements to CEM programs and playbooks.
• Customer partnerships: Identify opportunities to strengthen adoption, expand use cases, and share insights with CSMs and account teams.
• Support workflow and AI transformation: Help customers adopt AI-enabled workflows by translating capabilities into practical use cases.

Skills

Customer enablement experience

Project and portfolio management

Facilitation and communication

Cross-functional collaboration

Job description

As a Customer Enablement Manager, you will help enterprise customers turn Asana into an effective way of working across their organization. You will own a portfolio of customers, providing a variety of enablement activities, including discovery, workflow consultation, strategic enablement, and scalable education, to accelerate adoption and deliver measurable business outcomes.

You will partner closely with Customer Success, Sales, and Services to understand customer priorities, identify barriers to adoption, and recommend enablement strategies that help teams adopt new workflows and AI-enabled ways of working. Through strong facilitation, product expertise, and customer insight, you will help customers realize greater value from Asana while contributing to retention and expansion.

This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

What You’ll Achieve

• Trusted Advisory: Develop a deep understanding of Asana, customer business priorities, and how teams work today. Use discovery and product expertise to recommend workflows and enablement approaches that improve adoption, efficiency, and ways of working.
• Strategic Enablement Initiatives: Independently manage time-bound customer engagements within your portfolio of customers, from discovery and planning through delivery and follow-through. Partner with CSMs and account teams to connect enablement activities to clear customer objectives and adoption outcomes.
• Scaled Training: Facilitate workflow consultations, workshops, customer programs, and scalable learning experiences for audiences ranging from end users to champions and business leaders. Tailor the approach based on customer needs rather than relying on one-size-fits-all training.
• Metrics/KRs: Use customer engagement, adoption, and efficacy signals to assess whether enablement is creating meaningful behavior change. Adjust your approach based on data and contribute insights that help improve CEM programs and playbooks.
• Customer partnerships: Identify opportunities to strengthen adoption, expand use cases, and address risks. Proactively share relevant customer insights and potential growth opportunities with CSMs and account teams.
• Support workflow and AI transformation: Help customers adopt new ways of working, including AI-enabled workflows, by translating capabilities into practical use cases and behavior change across teams.

About You

• 4+ years of experience in customer enablement, customer success, consulting, implementation, learning and development, or a related customer-facing role, ideally within SaaS.
• Experience leading customer engagements that combine discovery, consultation, facilitation, and enablement to drive adoption or behavior change.
• Strong project and portfolio management skills, with the ability to independently manage multiple customer engagements, competing priorities, and stakeholders.
• Excellent facilitation and communication skills, with the ability to engage audiences ranging from end users and champions to senior business stakeholders.
• Strong problem-solving and consultative skills; you are comfortable asking thoughtful questions, synthesizing customer needs, and recommending a path forward rather than simply responding to requests.
• Commercial awareness and an understanding of how adoption, customer value, retention, and expansion are connected.
• Strong product and technical curiosity, with an interest in helping organizations adopt new workflows, technology, and AI-enabled ways of working.
• Collaborative and proactive, with the ability to work effectively across Customer Success, Sales, Services, Support, and other teams.
• Comfortable operating in a fast-moving environment, taking ownership of ambiguous problems, and continuously improving how you work.
• Customer-centered and outcomes-oriented, with a strong desire to understand whether your work is creating measurable impact.
• Collaborative teammate who actively shares learnings, contributes to playbooks and best practices, and helps improve how the broader CEM team operates.

At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission.

What We’ll Offer

Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value, which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $120,000-136,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.

About Us

Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.

We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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