Customer Education Specialist

Remote Jobs; Irving (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare technology company is seeking a Customer Education Specialist to create educational content for their Help Center. This fully remote role offers a competitive salary and comprehensive health benefits. The ideal candidate will have experience in technical writing and a strong ability to communicate complex concepts clearly. Join a collaborative team dedicated to empowering customers with the knowledge they need to succeed.

Benefits

Competitive salary

Flexible work environment

Health, dental, and vision insurance

Qualifications

• 2+ years experience in customer education or technical writing.
• Excellent writing and communication skills focused on usability.
• Experience with Help Center or Knowledge Base platforms.

Responsibilities

• Create Help Center content including onboarding guides.
• Become a product expert to educate customers effectively.
• Analyze Help Center usage metrics for content improvement.

Skills

Customer education

Technical writing

Content strategy

Clear communication

Tools

Intercom

Zendesk

Job description

Overview

Employer Industry: Healthcare Technology

Why consider this job opportunity:

• Fully remote work environment offering flexibility
• Competitive salary with opportunities for professional growth
• Health, dental, and vision insurance provided
• Chance to work with a leading healthcare technology platform
• Collaborate with cross-functional teams to enhance customer education

What to Expect (Job Responsibilities)

• Own the creation of Help Center content, including onboarding guides and troubleshooting resources
• Become a product expert on all solutions to effectively educate customers
• Write clear and engaging documentation for both technical and non-technical users
• Partner with Sales, Marketing, Design, and Product teams to understand product functionality
• Analyze Help Center usage metrics to identify content gaps and prioritize development

What is Required (Qualifications)

• 2+ years of experience in customer education, technical writing, or content strategy, preferably in SaaS or healthcare technology
• Excellent writing, editing, and communication skills with a focus on clarity and usability
• Ability to quickly learn complex products and create user-friendly educational materials
• Experience with Help Center or Knowledge Base platforms (e.g., Intercom, Zendesk)
• Highly collaborative, proactive, and organized with experience working with remote teams

How to Stand Out (Preferred Qualifications)

• Familiarity with healthcare, health tech, or medical terminology
• Experience in a role that involves creating educational content for software products

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