Customer Documentation Representative I

Home Care Delivered, Inc.; Richmond (VA); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

Home Care Delivered, Inc. in Richmond, VA is seeking a Customer Documentation Representative I to handle document research, faxes, and pre-payment review tasks, supporting both the Customer Documentation and Document Review Teams.

The role involves contacting physician offices, obtaining signed orders, processing documentation, and ensuring timely, compliant handling with confidentiality and escalation when needed.

Formación

• High School Diploma and/or GED required; Associates in general studies preferred.

Responsabilidades

• Telephones physician’s offices or the patients at home to obtain signed physician orders.
• Makes initial calls and follow-up calls to facilitate receiving documentation in a timely manner.
• Service inbound and outbound phone calls with physician’s office for documentation retrieval.
• Process documentation renewals and manual physician’s requests.
• Review inbound/outbound documents for compliance with all requirements.
• Faxes/mails appropriate documentation for the physician or patient to sign; follows up with additional faxes/mailings as needed.
• Updates system records and maintains confidentiality.
• Expedites service for urgent cases as directed by management.
• Works independently or with others to resolve inquiries and issues while ensuring customer retention.

Educación

High School Diploma or GED

Associates in general studies preferred

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Documentation Representative I

45 Customer Documentation Blank Full-Time Clerical Richmond, VA, US 1 Attachments

2 days ago Requisition ID: 1507

Salary Range: $18.00 To $25.00 Hourly

Customer Documentation Representative

Department: Customer Documentation Reporting to: Team Lead

Staff Supervised: None Supervision Required: Moderate FLSA Classification: Non-exempt

JOBSUMMARY

Customer Documentation Representative II handle non-routine tasks that include, but are not limited to: researching duplicate documents, researching send fails, manual faxes, requesting documents for pre-payment review and payer audits, and performing quality reviews. Supports both the Customer Documentation and Document Review Teams when requested.

ESSENTIAL DUTIES

Telephones physician’s offices or the patients at home in order to obtain signed physician orders. Makes initial calls and possibly multiple follow-up calls to the same physician or patient to facilitate receiving the documentation in a timely manner.

Service inbound and outbound phone calls with physician’s office for documentation retrieval.

Process documentation renewals requests and process manual physician’s requests.

Review inbound/outbound documents for compliance with all requirements.

Faxes/mails appropriate documentation for the physician or patient to sign. Follows up with additional

faxes/mailings as needed.

Updates system records appropriately and maintains appropriate level of communication and confidentiality.

Expedites service in situations requiring urgent attention as determined by management.

Works independently and/or collaboratively to expediently answer inquiries and resolve issues within regulatory and Company requirements to ensure customer retention and satisfaction, escalating issues

whenever appropriate.

Performs all other duties as assigned, which may vary at any time with or without notice.

EDUCATION/EXPERIENCE

• High School Diploma and/or GED required; Associates in general studies preferred; One or more years of experience in medical claims/billing/collections, medical office front desk, or patient accounts preferred. Experience in a DME environment a plus.

Attachments (1)

Customer Documentation Representative II.pdf