Customer Development Specialist - Great Lakes (MI)

Elanco; Michigan; Remote; USD 46,000 - 62,000; Full time

Benefits offered by this job

Two week shutdowns

Annual bonus

Flexible work arrangements

Job summary

Elanco, a global leader in animal health, seeks a Customer Development Specialist (Inside Sales) for the Great Lakes region. You will drive CVS-based sales, manage veterinary relationships, and leverage multi-channel outreach to grow territory performance.

This role emphasizes deep product knowledge, CRM proficiency, and collaborating with sales districts. Travel is 5-10%, and remote work within Michigan is available, with relocation packages offered.

Qualifications

• Associate degree or High School Diploma / GED with equivalent level of experience.
• Previous experience in inside sales or the animal health industry.
• Customer Value Selling (CVS) aptitude and proficiency in digital tools including CRM (Salesforce/Veeva) and MS Teams.
• Undergraduate degree (BS/BA) or RVT certification.
• Ability to identify and solve customer issues strategically through Elanco organizational capabilities.
• In-depth knowledge of the Companion Animal market, customers, and products.
• Proven track record of delivering creative customer solutions.

Responsibilities

• Develop and manage long-term relationships with key veterinary practices to uncover needs and generate recommendations to achieve sales targets.
• Partner with assigned sales districts to create business plans, nurture leads, and execute strategies in targeted accounts for optimal sales growth.
• Leverage a multi-channel approach to remotely engage specific customers with customized content and offers via Veeva CRM.
• Maintain in-depth technical knowledge of Elanco's product portfolio to effectively lead new product launches and brand initiatives.
• Execute all sales objectives and key sales metrics to ensure territory success and customer satisfaction.

Skills

CVS aptitude

Inside sales

Digital tools

Education

Associate degree or high school diploma

BS/BA or RVT certification

Tools

Salesforce

Veeva CRM

MS Teams

Job description

At Elanco (NYSE: ELAN) - it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Making animals’ lives better makes life better – join our team today!

Customer Development Specialist - Great Lakes (Michigan)

As a Customer Development Specialist (Inside Sales Representative) within the US Sales Group for Pet Health, you will drive sales of Elanco products within an assigned geography. In this role, you will utilize our CVS selling model, territory management, and digital marketing to create an exceptional customer experience while maximizing sales performance.

Key Responsibilities

• Develop and manage long-term relationships with key veterinary practices to uncover needs and generate recommendations to achieve sales targets.
• Partner with assigned sales districts to create business plans, nurture leads, and execute strategies in targeted accounts for optimal sales growth.
• Leverage a multi-channel approach to remotely engage specific customers with customized content and offers via Veeva CRM.
• Maintain in-depth technical knowledge of Elanco's product portfolio to effectively lead new product launches and brand initiatives.
• Execute all sales objectives and key sales metrics to ensure territory success and customer satisfaction.

Key Requirements

• Associate degree or High School Diploma / GED with equivalent level of experience.
• Previous experience in inside sales or the animal health industry.
• Customer Value Selling (CVS) aptitude and proficiency in digital tools including CRM (Salesforce/Veeva) and MS Teams.
• Undergraduate degree (BS/BA) or Registered Veterinary Technician (RVT) certification.
• Ability to identify and solve customer issues strategically through Elanco organizational capabilities.
• In-depth knowledge of the Companion Animal market, customers, and products.
• Proven track record of delivering creative customer solutions.
• Travel: 5-10%
• Location: Remote – US – Must live in Great Lakes (Michigan) to be eligible

At Elanco we are dedicated to building a diverse and inclusive work environment. We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Multiple relocation packages

Benefits

• Two weeklong shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• Annual bonus offering
• Flexible work arrangements
• Elanco currently anticipates that the base hourly rate for this position could range from $33.03 to $45.00, depending partly on the successful candidate's qualifications, including education and experience. Full-time equivalent employees also will be eligible for a company bonus (depending partly on company and individual performance). eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; employee assistance program, fitness benefits, and employee clubs and activities.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job-related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.