Customer Development Manager - Omni (Target)

Nestlé Health Science; Bridgewater (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance-based incentives

Job summary

Nestlé Health Science seeks a Customer Development Manager – Omni (Target) to drive omnichannel sales for NHSc brands at Target. You will lead digital penetration, retail media, and connected in-store/online activation across Garden of Life, Boost, Vital Proteins, Orgain, and Carnation Breakfast Essentials.

The role sits on the Target team, coordinating Sales, Shopper Marketing, Category Management, Digital Shelf, and Roundel to convert Target guests into NHSc consumers with strategic omni plans

Qualifications

• Bachelor's degree in business or related field.
• At least 5 years’ experience; 2+ years managing large customers; Target experience preferred.
• Experience managing retail media (Roundel, Amazon Ads) and onsite search programs.
• Familiarity with Target Circle and shop-in-shop formats.
• Proficiency in Excel, PowerPoint, and Power BI; POL and Flywheel knowledge a plus.

Responsibilities

• Own the end-to-end omni plan for NHSc at Target, including PFME, trade, shopper, and retail media investments.
• Partner with Shopper Marketing and Media teams to build cohesive Roundel plans.
• Deliver against digital penetration, POS, and margin commitments across the Target book.
• Lead bi-weekly Roundel cadence; brief campaigns and activations.
• Manage on-site search strategy with agency partner Flywheel; maintain Item Priority List.
• Track monthly media spend and reallocate as needed.
• Monitor competitor media campaigns weekly.
• Own monthly eCommerce recaps and Omni POS reporting.

Skills

Omni-channel strategy

Cross-functional collaboration

P&L management

Analytical mindset

Education

Bachelor's degree in business

Tools

Power BI

Flywheel

Target+

Job description

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION OVERVIEW:

The Customer Development Manager – Omni (Target) is the dedicated omnichannel sales lead for the Nestlé Health Science (NHS) portfolio at Target, with primary accountability for driving digital penetration, retail media performance, and connected in-store/online activation across brands including Garden of Life, Boost, Vital Proteins, Orgain, and Carnation Breakfast Essentials. This role sits on the Target customer team and serves as the connective tissue between Sales, Shopper Marketing, Category Management, Digital Shelf, and Roundel - ensuring that omni plans convert Target's Guest into loyal NHSc consumers through execution and best-in-class partnership.

KEY RESPONSIBILITIES:

• Own the end-to-end omni plan for NHSc at Target - including annual PFME, trade, shopper, and retail media investment planning (Tentpoles: New Year New You, Back to School/Back to Routine, Prime Day, Immunity, Women's/Men's Health).
• Partner with the Shopper Marketing and Media & Investment teams to build cohesive Roundel plans that drive brand awareness and convert the omni guest.
• Deliver against digital penetration, POS, and margin commitments across the Target book of business.
• Lead the bi-weekly Roundel status cadence; prepare discussion topics, brief in campaigns, and manage upcoming activations across brands.
• Manage always-on and lean-in onsite search strategy with agency partner Flywheel; maintain the Item Priority List and align with Retail Media team on flex/optimization.
• Track monthly actualized media spend, reconcile against margin agreement (Roundel commitment), and reallocate as needed.
• Track competitor media campaigns, social posts, and affiliate activity on a weekly basis.
• Own monthly eCommerce recaps and Omni POS reporting.
• Monitor and improve content scorecards via POL, partnering with the Digital Shelf team on any updates.
• Co-manage Pure Target Marketplace (Target+); host quarterly performance reviews and consume monthly sales/search updates.
• Represent the Omni function at bi-weekly Cross-Functional Team (CST) meetings for all brands — preparing and presenting current campaign metrics and future activation plans.
• Attend the weekly Ecom/Sales/Shopper connect to align on current and future activation plans, ways of working, and business support.
• Partner with the Omni manager counterparts on shared reporting frameworks and ways-of-working alignment.
• Lead the Target Omni margin agreement reporting; provide visibility to the CST on non-contracted spend, gap closure plans, and phasing.
• Deliver quarterly Omni POS updates and email communications tied to Steven White's leadership cadence.
• Partner with finance on the Media Spend by Month tracker and trade/shopper flex conversations.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Bachelor's degree in business or related field preferred.
• At least 5 years’ experience preferred; minimum 2 years Managing Large Customers desired. Target experience strongly preferred.
• Demonstrated experience managing retail media (Roundel, Amazon Ads, or comparable RMN) and onsite search programs.
• Familiarity with Target's guest strategy, Target Circle, and shop-in-shop formats (Ulta, Disney).
• Experience with digital shelf tools and content scoring platforms.
• Strong financial acumen: trade, PFME, margin agreements, and ROI-based investment decisions.
• Excellent cross-functional collaboration skills; comfortable operating in a matrixed environment across Sales, Shopper, Category, and Finance.
• Proficiency in Microsoft Excel, PowerPoint, and Power BI; experience with POL, Flywheel, and Target+ platforms a strong plus.

SKILLS:

• Ability to manage multiple priorities and multiple brands/categories.
• High level of organizational skills, good written and oral communication skills.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• Deep understanding of the assigned Customer and how to develop demand creation plans.
• The ability to utilize creativity and push beyond the obvious, comfortable going into "unchartered" territory in setting out recommendations and goals.
• Problem solver with a solutions oriented mindset.
• Must be a dynamic leader who can push past obstacles and overcome objections.
• Understand the value of listening to customers, gaining insights and moving objectives forward.
• Must be an articulate communicator who can quickly synthesize data.
• P&L management and strong financial acumen.

The approximate pay range for this position is $110,000 to $140,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com).

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 411475

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