Customer Development Manager - National Accounts Sam's Club - Spirits

Southern Glazer's Wine & Spirits, LLC.; Bentonville (AR); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a National Account Customer Development Manager, where your analytical skills will drive growth in the beverage distribution industry. You'll work closely with retail customers and suppliers, using data-driven insights to enhance category performance and optimize product offerings. This role offers a dynamic environment where innovation and collaboration are valued, and your contributions will directly impact the company's success. Enjoy a comprehensive benefits package and the opportunity to build a rewarding career in a supportive and inclusive culture.

Benefits

Comprehensive Medical Coverage

Dental and Vision Plans

Tuition Assistance

401(k) Plan

Paid Sick Leave

Parental Leave

Vacation Accrual

Wellness Program

Qualifications

• 3+ years of experience in customer development or category management.
• Proficient in analyzing data to identify trends and solutions.

Responsibilities

• Provide analytics support to retail customers and suppliers.
• Track category performance and develop performance metrics.
• Analyze supply chain performance and enhance inventory logistics.

Skills

Analytical Skills

Category Management Principles

Data Analysis

Market Research

Collaboration

Education

Bachelor’s Degree

Tools

Space Management Software

Syndicated Data Tools (Nielsen/IRI)

Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As the premier wine and spirits distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazer’s is well-established, and it's no surprise that we are regularly recognized for our culture. Southern Glazer’s has been recognized by Newsweek as one of America’s Greatest Workplaces for Inclusion and Diversity, as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

The goal of Customer Development is to be the indispensable trusted partner to our customers, driving alignment, and simplification across all three tiers. The National Account Customer Development Manager provides insight & analytics support to retail customers, suppliers, and national account teams, helping identify opportunities and make recommendations that promote category and customer growth.

Primary Responsibilities

• Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings.
• Stay informed of analytic best practices across the industry and provide effective information for assigned commodities to deliver sales, margin, and market development goals.
• Track category performance, including sales, profits, margins, and market share.
• Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business, including continuous improvement initiatives tied to product portfolio management, cost reductions, and supply chain improvements.
• Create and deliver reports using POS data, syndicated data (Nielsen/IRI), and account-specific databases to key managers in presentation-ready formats.
• Gather category, consumer, and shopper data to identify opportunities at the customer level for improving sales through optimal assortment and shelving.
• Analyze supply chain performance and make recommendations to enhance inventory logistics.
• Use customer, consumer, and industry insights from market research data to foster category growth.
• Provide advanced analytics using various techniques and manage data sources to monitor vendor programs' execution.
• Perform other related duties as assigned.

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor’s Degree and three years of experience or equivalent education and related experience.
• Experience with category management principles, syndicated data, shopper/consumer insights, and space management software.
• Proven ability to analyze and report data to identify issues, trends, and solutions.
• High-level understanding of Customer Development / Category Management processes, with collaboration experience with retail customers, suppliers, and internal teams.

Physical Demands

• Sitting and typing for extended periods, using a computer or adding machine.
• Occasional walking, bending, reaching, standing, and stooping.
• May require lifting up to 20 lbs occasionally.

EEO Statement

Southern Glazer's Wine and Spirits is an Affirmative Action/EEO employer, providing equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or other protected characteristics. We comply with all laws concerning criminal records and provide competitive compensation based on performance, experience, and skills.