Customer Development Manager

RiseMe; Oshkosh (WI); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

Work from home eligible

Job summary

4imprint is seeking a Customer Development Manager in Oshkosh, WI. The role focuses on serving as a consultative resource for existing and potential customers, aligning opportunities with 4imprint capabilities, and driving growth through strategic account management.

The position requires strong relationship-building, business acumen, and collaboration across teams to deliver a remarkable customer experience. Travel is required, with initial onsite training and potential remote work thereafter.

Qualifications

• Bachelor’s or associate’s degree in business preferred.
• 5+ years in customer-facing account management or business development.
• Demonstrated experience managing complex customer relationships across multiple stakeholders.
• Experience leading customer discovery conversations and translating needs into recommendations.
• Strong communication, interpersonal, and presentation skills.

Responsibilities

• Serve as primary contact for customers with complex multi-department needs.
• Develop relationships with key stakeholders and maintain account plans; conduct business reviews.
• Collaborate with internal teams to support customers and coordinate resources.
• Represent 4imprint at customer meetings, conferences, and trade shows; travel as required.
• Document customer interactions and track opportunities to ensure a consistent experience.

Skills

Consultative communication

Relationship building

Account management

Presentation skills

Organizational skills

Education

Bachelor’s or associate’s degree in business

Equivalent experience in account management/business development

Tools

Microsoft Office Suite

Job description

PAY: $85,000+ based on experience

POSITION: Customer Development Manager

HOURS: Monday – Friday

REPORTS TO: VP – Strategic Accounts

FLSA STATUS: Exempt

DATE: 9/21/2026

Pre-employment Screening: Background Check, Education Verification, References, Drug Test

WORK FROM HOME STATUS:Eligible

After a period of in-person training and time working onsite with your team, this role has the option to work remotely (in WI only at this time). In general, this timeframe tends to be 3-4 months. Note that there will be situations when someone may choose or be asked to return onsite which would be coordinated and scheduled in advance.

We work with businesses and organizations of all kinds to provide them with personalized promotional products. A small part of their job is the biggest part of ours – that’s why one of our core values is to provide remarkable service. When you work here, you’ll be treated with the same level of respect and positive attitude.

As a Customer Development Manager, you'll serve as a consultative resource and trusted advisor for existing and prospective customers whose needs extend beyond a transactional order. This position conducts discovery conversations to understand customer business objectives, evaluates opportunities for alignment with 4imprint's capabilities, identifies the appropriate level of support, and connects customers with the internal teams and resources best equipped to meet their needs. The role develops and strengthens relationships with key stakeholders, maintains assigned strategic accounts, identifies opportunities for growth and collaboration, supports partnership marketing initiatives, and represents 4imprint at customer meetings, conferences, events, and trade shows. Success in this position requires strong relationship-building skills, strategic thinking, business acumen, effective communication, and the ability to collaborate across teams to deliver a remarkable customer experience.

Here’s what a typical day might look like. (These are the essential functions of the job). Other duties may be assigned.

• Demonstrate the eight core principles that guide every 4imprint teammate on a daily basis: Honesty, Curiosity, Collaboration, Flexibility, Accountability, Empathy, Positive Attitude, Humility.
• Serve as the primary contact for customers with complex multi-department needs beyond a standard order. Conduct discovery discussions to understand customer business objectives, organizational priorities, key stakeholders, and decision-making processes while evaluating opportunities for alignment with our capabilities and strategy.
• Manage assigned accounts by developing relationships with key stakeholders and decision-makers, navigating organizations with multiple departments, locations, and business units, maintaining account plans, conducting business reviews, monitoring engagement and purchasing trends, and identifying opportunities to strengthen relationships and expand utilizations of 4imprint solutions.
• Partner with internal teams to develop and coordinate appropriate support that aligns with customer goals and reinforce the value of the 4imprint service model.
• Attend and represent 4imprint at customer meetings, conferences, trade shows, and strategic events. Support the trade show management team with event preparation, onsite customer engagement, follow-up and coordination of event-related needs while strengthening customer relationships and identifying opportunities for future growth and collaboration. Travel will be required.
• Coordinate with internal partners to address customer questions and service needs, facilitate customer meetings, business reviews, strategic planning sessions, and executive-level customer discussions, prepare customer-facing materials and presentations, and document customer interactions, opportunities, commitments, and next steps to support a consistent customer experience.
• Build strong cross-functional relationships and serve as a connector between customers and internal teams, influencing outcomes and coordinating effort without direct authority, while tracking inquiry activity, opportunity status, referrals, and account developments; provide updates and insights to leadership as requested.
• Maintain awareness of 4imprint resources, services, customer programs and internal expertise while gathering customer feedback and recommending practical improvements to qualification, routing, handoff, account planning and customer-support processes.
• Contribute to strategic account retention, growth and customer development objectives through relationship management, opportunity identification and cross-functional collaboration.

You might be a fit for this position if you are:

• A curious and consultative communicator who asks thoughtful questions, listens carefully, and seeks to understand the customer’s business before recommending a path forward.
• Committed to delivering a remarkable customer experience while setting clear and realistic expectations.
• Commercially aware and able to connect customer needs with practical solutions, internal capabilities, and order opportunities.
• Comfortable evaluating opportunities, using sound judgement, and making recommendations when information may be incomplete.
• Skilled at building trusted, professional relationships with customers, key stakeholders, and internal partners.
• Comfortable navigating complex organizations involving multiple departments, locations, stakeholders, and competing priorities.
• A proactive self-starter who takes ownership, follows through and keeps others informed.
• Highly organized and able to manage multiple customer conversations, deadlines, events and follow-up activities at the same time.
• Detail-oriented and disciplined in documenting customer interactions, tracking commitments, and completing follow-up activities.
• Collaborative and effective at coordinating work across teams while balancing customer needs, priorities and internal responsibilities.
• A clear and professional written and verbal communicator who is comfortable facilitating meetings and giving presentations.
• Flexible and adaptable, with the ability to shift priorities in a fast-paced environment.
• Comfortable learning new tools, systems, processes and areas of the business.

• Willing and able to work extended hours as needed to meet business demands. Travel will be required.

Required education/experience:

• Bachelor’s or associate’s degree in business preferred.
  • Equivalent experience in account management, customer development or business development may be considered in lieu of a degree.
• 5 or more years of experience in customer-facing account management, business development role.
• Demonstrated experience managing complex customer relationships involving multiple stakeholders and coordinating work across multiple internal teams.

• Experience leading customer discovery conversations and translating customer needs into actionable recommendations or solutions.
• Experience presenting information, facilitating customer discussions, conducting business reviews, or delivering recommendations.
• Strong business acumen and ability to assess customer opportunities and recommend appropriate service model, resources, and solutions.
• Proven communication, interpersonal, organizational, and follow-through skills.
• Strong computer skills, with working knowledge of Microsoft Office Suite.
• Broad knowledge of 4imprint’s products, services, customer support models, internal resources and capabilities preferred.

• Experience supporting strategic, national, licensing, partnership initiatives or promotional campaigns preferred.

• Please refer to the physical requirements below for details on the physical requirements of this role.

Work Environment:

An individual in this position must be able to successfully perform the essential duties, responsibilities, and physical demands listed in this job description.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodation(s) will be made to enable individuals to perform the essential functions.

• Regular and predictable attendance.
• Ability to effectively communicate with others (verbally and in writing).
• Ability to enter data.
• Work could be performed remotely (in WI only at this time) and at 4imprint, Oshkosh office.
• Approximately 30% travel is expected, with additional flexibility as needed.

H-1B or other work authorization visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

The following five drugs or classes of drugs will be tested for: 1) Marijuana (THC) 2) Cocaine Metabolites 3) Phencyclidine 4) Amphetamines (Class) 5) Opiate Metabolites.

4imprint has a drug-free workplace policy.
Equal opportunity employer, including veterans and individuals with disabilities.