Customer Development Executive

Mars, Incorporated; United States; Remote; USD 40,000 - 60,000; Part time

Job summary

A leading pet nutrition company is seeking a Customer Development Executive to build and foster relationships with vet clinics and pet retailers. The role involves training partners, sharing product knowledge, and championing the brand through effective merchandising. Ideal for someone passionate about pet health and with a background in sales or veterinary practice. Join a collaborative culture that values growth and community impact.

Benefits

Career development through Mars University

Collaborative and fun culture

Pet perks, including complimentary food for your pets

Qualifications

• Background in field sales or veterinary practice; clinical experience is a bonus.
• Strong communication and relationship-building skills.
• Confidence in presenting and on-the-spot problem-solving.
• Genuine passion for pet health and nutrition.

Responsibilities

• Build partnerships with vets and retailers.
• Share expertise through training and presentations.
• Champion the Royal Canin brand with merchandising.
• Identify opportunities for growth and customer engagement.
• Monitor territory performance and create success.

Skills

Field sales background

Veterinary practice experience

Strong communication skills

Relationship-building skills

Presentation skills

Problem-solving ability

Passion for pet health and nutrition

Job description

Job Description:

• Build and foster customer relationships across Napier and Gisborne Region region
• ROYAL CANIN is a global leader in pet health nutrition.
• Permanent Part Time role (4 days per week) including Tool of Trade Vehicle

At ROYAL CANIN, we’re not just about pet food—we’re about tailored nutrition that helps pets live their happiest, healthiest lives.

We’re looking for a passionate Customer Development Executive to manage relationships with 25 vet clinics, 9 pet specialist retailers and 24 Farm/Agriculture customers across the Napier & Gisborne region.

This is a role for someone who loves animals, thrives on building strong relationships, and gets energy from sharing knowledge.

Every recommendation you make takes us one step closer to improving the wellbeing of cats and dogs everywhere—that’s the impact you’ll have with Royal Canin.

What You’ll Be Doing

• Build genuine partnerships with vets and retailers, understanding their needs and supporting them to deliver the best care for pets.
• Share your expertise through training and presentations that boost product knowledge and confidence.
• Champion the Royal Canin brand in clinics and stores through merchandising, displays, and impactful point-of-sale tools.
• Identify opportunities for growth, distribution, and deeper customer engagement.
• Keep a pulse on territory performance and spot ways to create even greater success.

What We’re Looking For

• A background in field sales or veterinary practice (clinical experience is a bonus).
• Strong communication and relationship-building skills—you connect easily with people.
• Confidence in presenting and problem-solving on the spot.
• A genuine passion for pet health and nutrition.

Why Join Us?

At Royal Canin, you’ll be part of the Mars family—home to global brands like PEDIGREE, WHISKAS, and DINE. Here’s what you can expect:

• Career development tailored to you, backed by world-class training through Mars University.
• A collaborative, supportive, and fun culture—where success is shared, and growth is celebrated.
• Opportunities to make a difference in the community, partnering with organisations like the RSPCA and Seeing Eye Dogs.
• Pet perks that matter: complimentary food for your cat or dog, and a dog-friendly office culture when you’re not out in the field.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia and/or New Zealand.

For internal candidates only: Please ensure you have a discussion with your Line Manager before applying for this role including obtaining their endorsement. This role has been graded as a B4 role.

This advertisement will close on: Sunday 19th of October, 2025