Customer Development Director: SMWE (off premise) open to any location

Southern Glazer's Wine & Spirits; Dallas (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in the beverage industry is seeking a Customer Development Director to provide insights and analytics support. The role involves identifying growth opportunities, making recommendations, and leading initiatives at assigned accounts. Candidates should have a strong background in customer development processes and analytics, with excellent collaboration skills.

Qualifications

• 5-7 years of experience in Customer Development or related fields.

Responsibilities

• Present insights and opportunity gap analyses to key customer leadership.
• Lead strategy development, implementation, and monitoring to optimize channel performance.

Skills

Collaboration

Analytical Skills

Education

Bachelor’s Degree in business, marketing, market research, or statistics

Job description

Customer Development Director: SMWE (off premise) open to any location

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Overview

The Customer Development Director provides insights & analytics support to SGWS customers, suppliers, and account teams. The role involves identifying opportunities, making recommendations for category and customer growth, and leading higher-level initiatives at assigned accounts.

Primary Responsibilities

• Present insights and opportunity gap analyses to key customer leadership to position SGWS as a preferred partner for beverage industry trends and best practices.
• Communicate regularly with essential customer personnel, providing project updates and analyses.
• Contribute to team problem solving through data insights.
• Lead strategy development, implementation, and monitoring to optimize channel performance.
• Deliver strategic insights, including gap analysis based on market dynamics and new supplier entries.

Additional Responsibilities

• Develop strategies for timely and actionable insights communication to customers.
• Gain expertise in advanced analytic approaches and facilitate data integration.
• Stay informed of analytic industry best practices.
• Lead category reviews with insights to inform future strategies.
• Maintain relationships with cross-functional teams, corporate, and customers.
• Perform other related duties as assigned.

Minimum Qualifications

• Bachelor’s Degree in business, marketing, market research, or statistics plus 5-7 years of experience, or equivalent.
• High-level understanding of Customer Development processes.
• Ability to collaborate with external customers, suppliers, and internal teams across key domains including Market, Retailer, Consumer, Shopper, 4 P’s, and Operations.

Physical Demands

• Primarily sitting, typing, and using a computer.
• Occasional walking, bending, reaching, standing, and lifting up to 20 lbs.

EEO Statement

Southern Glazer's Wine and Spirits is an Affirmative Action/EEO employer committed to diversity and inclusion, providing equal employment opportunities without regard to protected characteristics. We comply with all applicable laws concerning criminal records and provide competitive compensation based on experience and skills.