Customer Design Technician Associate - Technician

Indiana Michigan Power Company; South Bend (IN); On-site; USD 36,000 - 53,000; Full time

Job summary

American Electric Power is seeking an entry-level Customer Design Technician to perform planning, engineering, design, analysis, testing, and operation tasks for company facilities. You will work under guidance to implement system improvements and support customers' service needs.

Expect to coordinate with project design, obtain right-of-way, and potentially travel within Indiana. This role requires basic technical literacy and willingness to learn several design and mapping tools in a

Qualifications

• High school diploma or equivalent plus 2 years or related utility industry work experience; or Associate Degree in electrical/electronic/civil/mechanical engineering technology or related fields.
• Valid Driver's License and understanding of applicable standards, codes, and regulations related to assigned work.
• Gains knowledge of equipment, materials, systems, and business processes; basic computer literacy and ability to apply technical knowledge.

Responsibilities

• Contact Project Design Group for advice on system improvements to serve new loads and other issues.
• Obtain simple easements and consult with Right of Way Agent for complex easements.
• Participate in storm restoration work and travel within and outside Indiana as needed.
• Learn and use Microsoft Outlook, Distribution Design Studio, Electric Office, GIS, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other MS applications.

Skills

High school diploma or equivalent

Associate Degree in Electrical/Electro

Valid Driver's License

Education

High school diploma or equivalent

Associate Degree in Electrical/Electronic/Civil/Mechanical Engineering Technology or related fields

Tools

Microsoft Outlook

Distribution Design Studio

Electric Office

GIS mapping system

PDS

EEMS

TLM

STORMS

OPS

JERI

CAD

Job description

Job Posting End Date 10-04-2026

Please note the job posting will close on the day before the posting end date

Job Summary

Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

Job Description

Customer Design Technicians are responsible for preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc. Technicians establish service for and interact with residential/commercial/industrial customers and collaborate to determine customer needs with respect to new services, service upgrades, and facility relocations, among others. Once customer's needs are determined, the technicians design facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and bill accordingly.

What you will do:

Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed. Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements. Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana. Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures. Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications

ESSENTIAL JOB FUNCTIONS:

Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary. Planning & Organization Ability: Plans work in accordance with AEP standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records. Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems. Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner. Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit. Refer to attached matrix for required qualifications.

What we are looking for:

SG 04: $54,063-$67,578 High school diploma or equivalent plus 2 years or related utility industry work experience; or Associate's degree in electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields. Valid Drivers License SG 05: $63,496-$79,369 Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience; or high school diploma or equivalent and 4 years of related utility industry work experience. Valid Drivers License Other Requirements: Possesses technical knowledge gained through an Associate Degree in Electrical, Electronic, Civil, or Mechanical Engineering Technology. Develops an understanding of applicable standards, codes, and regulations related to assigned work. Gains knowledge of relevant equipment, materials, systems, and business processes. Assists employees with defined portions of routine technical problems when beneficial to AEP. Demonstrates basic computer literacy, including foundational knowledge and technical skills. Applies acquired technical knowledge to support daily work assignments and operational needs.

Physical Demands

Varies by location or territory. In some locations or territories, technician must be able to: Walk right ways of various terrain in adverse conditions to patrol distribution power lines to determine damage. Carry and handle telescopic measuring sticks and switching sticks that weigh 11 pounds. May be required to use a brush axe (approx. 6 pounds) or machete (approx. 2 pounds) to clear brush for walking and staking in survey work. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Compensation Data

Compensation Grade: SP20-004

Compensation Range: $25.99 - $38.16

The Physical Demand Level for this job is: L - Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) When it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities.

We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce.

All while delivering the reliable service our customers expect.

It's an exciting time in the energy industry. Are you ready to be part of it? We're looking for team members to help create the grid of the future.

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