Customer Design Technician Associate-Senior

AEP; Findlay (OH); Hybrid; USD 43,000 - 62,000; Full time

Job summary

AEP in Findlay, Ohio seeks a Customer Design Technician Associate/Senior to support planning, engineering, design, analysis, and operation of company equipment and facilities.

The role requires an Electrical/Electronic/Civil/Mechanical Engineering Technology background (associate degree or equivalent) and related utility experience, plus a valid driver's license. You will work under supervision, communicate with customers, and help improve processes.

Qualifications

• High school diploma or equivalent plus 2 years of related utility industry work experience
• Associate degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields
• Valid Driver's License

Responsibilities

• Performs intermediate technical work related to planning, engineering, design, analysis, research, development, testing, construction, maintenance and operation of Company equipment and facilities.
• Assists in handling defined portions of routine problems when beneficial to AEP and demonstrates teamwork.
• Maintains accurate records and follows standard planning practices.
• Communicates effectively with internal and external customers in writing and orally.

Skills

Electrical/Engineering tech knowledge

Technical knowledge

Team collaboration

Education

Associate Degree in Electrical/Electronic/Civil/ Mechanical Eng Tech or related

High school diploma or equivalent

Job description

Job Summary

Location: 2 Locations Show

Responsible for performing intermediate level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

Job Description

Customer Design Technician Associate- Customer Design Technician Senior

What You'll Do:

Technical Proficiency:

• Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology.
• Gains knowledge of standards, codes, and regulations relevant to area of assignment.
• Gains knowledge with pertinent equipment, material, systems, and business processes.
• Assists employees in handling defined portions of routine problems when beneficial to AEP.
• Possesses basic computer literacy, knowledge, and skills.

Leadership & Guidance:

• Performs work activities as assigned and coached by higher level employees.
• Demonstrates ability to work with others in supplying information and seeking assistance as necessary.

Planning & Organization Ability:

• Plans work in accordance with AEP standard planning practices.
• Prioritizes routine work to meet the demands of the company.
• Maintains accurate records.

Problem Solving & Initiative:

• Applies technical knowledge and experience in resolving problems encountered in assigned work.
• Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills.
• Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.

Communication & Interpersonal Skills:

• Communicates effectively, both orally and in writing with internal and external customers.
• Assists in the preparation of technical reports and papers.
• Demonstrates the ability to be a team player.
• Relates to people in an open, friendly, and sincere manner.

Decision Making & Business Awareness:

• Develops decision-making skills based on sound judgment and job knowledge.
• Develops an understanding of the roles and responsibilities of the local organizational unit.
• Refer to attached matrix for required qualifications.

What We're Looking For:

Customer Design Technician Assoc.:

Education and Experience requirements:

• High school diploma or equivalent plus 2 years or related utility industry work experience
• or an associate degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields.

Licenses/Certifications:

• Valid Driver's License

Customer Design Technician:

Education and Experience requirements:

• Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience
• or a high school diploma or equivalent and 4 years of related utility industry work experience.

Licenses/Certifications:

• Valid Driver's License

Customer Design Technician Sr.:

Education and Experience requirements:

• Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields, with a minimum of 4 years of related utility industry work experience,
• ORHigh school diploma or GED, with a minimum of 6 years of related utility industry work experience, including experience in work activities and projects requiring technical engineering knowledge.
• Meets expectations of the Technician level.

Licenses/Certifications:

• Valid Driver's License

OTHER REQUIREMENTS:

• Physical Demands -Varies by location or territory.
• In some locations or territories, technician must be able to: Walk right ways of various terrain in adverse conditions to patrol distribution power lines to determine damage.
• Carry and handle telescopic measuring sticks and switching sticks that weigh 11 pounds.
• May be required to use a brush axe (approx. 6 pounds) or machete (approx. 2 pounds)to clear brush for walking and staking in survey work.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation

$31.72 - $45.25

Physical Demands

The Physical Demand Level for this job is: L – Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) When it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg c ontrols; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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Details

“AEP offers an outstanding group of people to be a part of. The AEP culture values your integrity and awards your hard work.”

Responsible to the assigned supervisor for performing advance engineering work activities and projects requiring the application of engineering knowledge in a safe, effective, efficient and economic accomplishment of assigned objectives.

Responsible to the assigned supervisor for performing complex engineering work activities and projects requiring the application of engineering knowledge in a safe, effective, efficient and economic accomplishment of assigned objectives.

A P&C Field Technologist Associate is responsible for performing work associated with the programming, operation, testing and maintenance of fundamental protection and control devices and related equipment. P&C’s primary focus is understanding control circuitry and utilizing computer-based testing and analysis of devices and equipment that includes, but is not limited to, digital relays, electromechanical relays, intelligent electronic devices, Station Disturbance Recorders (SDR), Digital Fault Recorders (DFR), system event recorders, Remote Terminal Units (RTU’s) and station SCADA systems (dispatcher remote control systems), statistical load metering, telemetering and potential/current transducers. Additionally, will maintain and operate all power line carriers (PLC), tone, pilot wire, fiber and associated P&C communications over the power grid network. Within the discipline of P&C, will occasionally respond to emergency callouts at electrical substations and coordinate prompt restoration of service to customers as required. This list is not intended to limit assignment of work or the degree of supervision under all operating conditions. Employee may perform miscellaneous, related, and incidental work in addition to that specifically outlined below.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.