Customer Design Technician Associate-Senior

aep; Chillicothe (OH); On-site; USD 66,000 - 94,000; Full time

Job summary

AEP is seeking an entry-level Customer Design Technician Associate to contribute to planning, engineering, design, testing, construction, maintenance, and operation of company equipment and facilities. You will work under guidance to develop technical skills and gain exposure to standards, codes, and regulations.

Responsibilities include planning work, maintaining records, and assisting in solving routine problems while collaborating with the team.

Qualifications

• Associate Degree required or equivalent work experience in related field.
• 2 years or more utility industry experience for technician levels.
• Valid Driver's License.

Responsibilities

• Assist in planning, design, testing, construction, maintenance and operation activities.
• Prepare technical reports and papers; communicate with customers and team members.
• Demonstrate teamwork and willingness to learn under supervision.

Skills

Technical Knowledge

Communication

Teamwork

Computer Literacy

Education

Associate degree in Electrical/Electronic/Civil/Mechanical Engineering Technology

High school diploma

Job description

Job Posting End Date 10-23-2026 Please note the job posting will close on the day before the posting end date

Job Summary

Responsible for performing entry level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

Job Description

Customer Design Technician Associate- Customer Design Technician Senior

What You’ll Do:

• Technical Proficiency: Possesses technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology. Gains knowledge of standards, codes, and regulations relevant to area of assignment. Gains knowledge with pertinent equipment, material, systems, and business processes. Assists employees in handling defined portions of routine problems when beneficial to AEP. Possesses basic computer literacy, knowledge, and skills.
• Leadership & Guidance: Performs work activities as assigned and coached by higher level employees. Demonstrates ability to work with others in supplying information and seeking assistance as necessary.
• Planning & Organization Ability: Plans work in accordance with AEP standard planning practices. Prioritizes routine work to meet the demands of the company. Maintains accurate records.
• Problem Solving & Initiative: Applies technical knowledge and experience in resolving problems encountered in assigned work. Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills. Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.
• Communication & Interpersonal Skills: Communicates effectively, both orally and in writing with internal and external customers. Assists in the preparation of technical reports and papers. Demonstrates the ability to be a team player. Relates to people in an open, friendly, and sincere manner.
• Decision Making & Business Awareness: Develops decision-making skills based on sound judgment and job knowledge. Develops an understanding of the roles and responsibilities of the local organizational unit. Refer to attached matrix for required qualifications.

What We’re Looking For:

• Customer Design Technician Assoc.: Education and Experience requirements: High school diploma or equivalent plus 2 years or related utility industry work experience or an associate degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields. Licenses/Certifications: Valid Driver's License
• Customer Design Technician: Education and Experience requirements: Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields plus 2 years of related utility industry work experience or a high school diploma or equivalent and 4 years of related utility industry work experience. Licenses/Certifications: Valid Driver's License
• Customer Design Technician Sr.: Education and Experience requirements: Associate Degree in Electrical/Electronic/Civil/ Mechanical Engineering Technology or related fields, with a minimum of 4 years of related utility industry work experience, OR High school diploma or GED, with a minimum of 6 years of related utility industry work experience, including experience in work activities and projects requiring technical engineering knowledge. Meets expectations of the Technician level. Licenses/Certifications: Valid Driver's License
• OTHER REQUIREMENTS: Physical Demands -Varies by location or territory. In some locations or territories, technician must be able to: Walk right ways of various terrain in adverse conditions to patrol distribution power lines to determine damage. Carry and handle telescopic measuring sticks and switching sticks that weigh 11 pounds. May be required to use a brush axe (approx. 6 pounds) or machete (approx. 2 pounds) to clear brush for walking and staking in survey work.
• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. At AEP, we’re more than just an energy company - we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you’re passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade: N010-124

Compensation Range: $31.72 - $45.25

The Physical Demand Level for this job is: L - Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sed