Customer Design Mgr

AEP Texas Company, Inc.; Abilene (TX); On-site; USD 116,000 - 151,000; Full time

Job summary

The Customer Design leadership role at American Electric Power focuses on directing the team responsible for designing power system electrical facilities. Build relationships with internal and external customers and stakeholders to ensure clear communication and successful project delivery.

You will guide project design, manage budgets and schedules, develop staff, enforce policies, and uphold equal employment opportunity.

Qualifications

• Education: Bachelor's degree in Electrical, Mechanical, Civil, or Industrial Engineering, or an Associate's degree in Electrical, Mechanical, Civil, or Industrial Engineering, plus two years of relevant experience.
• Experience: Minimum of 6 years' utility experience or other relevant experience in engineering, construction, construction management or engineering supervision in addition to the 2 years listed above.
• Licenses/Certifications: Registered Professional Engineering License (PE) is a plus.

Responsibilities

• Ensure the contribution of all employees within the Customer Design group in developing methods and approaches by maintaining close involvement with the employees and listening to their ideas, needs and recommendations.
• Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.
• Understand and advise on the design, material and work progress of department projects to control costs within estimated budget and to ensure codes, policies, standards, internal and external design requirements and schedules are met.
• Develop employee skills/knowledge by providing training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities.
• Administer and enforce the company's approved personnel policies and effective wage and salary administration program, including performance management and employee career development.
• Carry out the Company's program of Equal Employment Opportunity, including its affirmative action obligations, within the assigned area of responsibility.
• Accomplish results by managing staff, including communicating job expectations, assigning responsibilities, establishing accountabilities, setting performance objectives (goals), establishing priorities, providing feedback, and ensuring that staff has required resources to accomplish work.

Education

Bachelor's degree in Electrical, Mechanical, Civil, or Industrial Engineering

Associate's degree in Electrical, Mechanical, Civil, or Industrial Engineering

Job description

Job Posting End Date

10-09-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for providing leadership and direction for the Customer Design team engaged in the design of power system electrical facilities. Develop relationships and effective communication with all stakeholders, and internal and external customers.

Job Description

What You’ll Do

• Ensure the contribution of all employees within the Customer Design group in developing methods and approaches by maintaining close involvement with the employees and listening to their ideas, needs and recommendations.
• Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.
• Understand and advise on the design, material and work progress of department projects to control costs within estimated budget and to ensure codes, policies, standards, internal and external design requirements and schedules are met.
• Develop employee skills/knowledge by providing training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities.
• Administer and enforce the company's approved personnel policies and effective wage and salary administration program, including performance management and employee career development.
• Carry out the Company's program of Equal Employment Opportunity, including its affirmative action obligations, within the assigned area of responsibility.
• Accomplish results by managing staff, including communicating job expectations, assigning responsibilities, establishing accountabilities, setting performance objectives (goals), establishing priorities, providing feedback, and ensuring that staff has required resources to accomplish work.

What We’re Looking For

• Education: Bachelor's degree in Electrical, Mechanical, Civil, or Industrial Engineering, or a related field; or an Associate's degree in Electrical, Mechanical, Civil, or Industrial Engineering, or a related field, plus two years of relevant experience.
• Experience: Minimum of 6 years' utility experience or other relevant experience in engineering, construction, construction management or engineering supervision IN ADDITION TO THE 2 YEARS LISTED ABOVE.
• Licenses/Certifications: Registered Professional Engineering License (PE) is a plus Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy. Actively fill assigned role in the Incident Command System as necessary including being available outside normal work hours. Demonstrate effective interpersonal and communication skills when interacting with team members and clients. Sit or stand at computer station or desk. Drive to work locations or alternate office locations.

Tags

#aeptexas #aepcareers

Compensation

• Compensation Grade: SP20-009
• Compensation Range: $116,255.00 - $151,132.50

Physical Demand Level

S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

About the Company

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.