Customer Design Manager

Indiana Michigan Power Company; Marietta (GA); On-site; USD 116,000 - 151,000; Full time

Job summary

American Electric Power (AEP) seeks a leader for the Customer Design team responsible for the design of power system electrical facilities. You will build relationships with stakeholders and customers, direct engineering design and project progress, and develop staff capabilities to meet budgets and schedules.

The role emphasizes ethical conduct, adherence to corporate policies, and effective incident command as needed, with a focus on delivering reliable electrical infrastructure and superior

Qualifications

• Bachelor's degree in electrical, mechanical, civil or industrial engineering, or related field; or an associate's degree plus two years of relevant experience.
• Minimum of 6 years' utility experience or other relevant experience in engineering, construction, or supervision.
• Registered Professional Engineer license is a plus.

Responsibilities

• Provide leadership and direction for the Customer Design team designing power system electrical facilities.
• Develop relationships and communicate effectively with stakeholders and customers.
• Oversee design progress, costs, schedules and compliance with codes and policies.
• Develop employee skills and provide training opportunities.
• Administer and enforce company policies including performance management and career development.
• Ensure equal employment opportunity and inclusive practices within the area of responsibility.

Skills

Leadership

Communication

People management

Stakeholder collaboration

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Civil Engineering

Associate's degree in Electrical/Mechanical/Civil/Industrial Engineering

Job description

Job Posting End Date 09-22-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for providing leadership and direction for the Customer Design team engaged in the design of power system electrical facilities. Develop relationships and effective communication with all stakeholders, and internal and external customers.

Job Description

What You’ll Do: Essential Job Functions & Tasks Ensure the contribution of all employees within the Customer Design group in developing methods and approaches by maintaining close involvement with the employees and listening to their ideas, needs and recommendations. Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction. Understand and advise on the design, material and work progress of department projects to control costs within estimated budget and to ensure codes, policies, standards, internal and external design requirements and schedules are met. Develop employee skills/knowledge by providing training opportunities for employees to learn and share knowledge, strengthen skills, and deepen and broaden technical and professional capabilities. Administer and enforce the company's approved personnel policies and effective wage and salary administration program, including performance management and employee career development. Carry out the Company's program of Equal Employment Opportunity, including its affirmative action obligations, within the assigned area of responsibility. Accomplish results by managing staff, including communicating job expectations, assigning responsibilities, establishing accountabilities, setting performance objectives (goals), establishing priorities, providing feedback, and ensuring that staff has required resources to accomplish work.

What We’re Looking For:

Bachelor's degree in electrical, Mechanical, Civil, Industrial Engineering, or a related field; or an associate's degree in electrical, Mechanical, Civil, or Industrial Engineering, or a related field, plus two years of relevant experience. Minimum of 6 years' utility experience or other relevant experience in engineering, construction, construction management or engineering supervision.

Licenses/Certifications:

Registered Professional Engineering License (PE) is a plus Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy. Actively fill assigned role in the Incident Command System as necessary including being available outside normal work hours. Demonstrate effective interpersonal and communication skills when interacting with team members and clients. Sit or stand at computer station or desk. Drive to work locations or alternate office locations.

What you will get SG 09:

$116,255-$151,132

• In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Compensation Data

Compensation Grade: SP20-008 Compensation Range: $116,255.00 - $151,132.50

The Physical Demand Level for this job is:

S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.