Customer Demand Analyst

Tri-Arrows Aluminum, Inc.; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) matching

Catered lunches

Tuition assistance

Wellness programs

Onsite gym

Paid time off

Job summary

Tri-Arrows Aluminum, Inc. seeks a Customer Demand Analyst to collaborate cross-functionally with customers and internal teams on demand generation, forecasting, and order entry.

This role influences inventory turns, cash flow, and working capital by managing short-term SPF data and order flow. The ideal candidate has a strong background in supply chain, superior Excel and Oracle skills, and a collaborative approach to meet customer needs and internal goals.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or Logistics preferred.
• 12 years B2B customer support and/or supply chain experience preferred.
• Strong communication and collaboration skills.

Responsibilities

• Receive, process, and administer customer orders in accordance with procedures and SPF guidelines.
• Research and respond to order status, inventory, and lead-time inquiries; work with Account Managers on issues.
• Serve as primary contact for material shipments, forecast changes, and system issues.
• Support trials and shipments to customer plants; enter orders and track progress to completion.
• Communicate order status to ensure customer service expectations are met or exceeded.

Skills

MS Excel

Oracle

Supply chain

Customer service

Analytical thinking

Education

Bachelor’s degree in Business, Supply Chain, or Logistics preferred

Tools

MS Office

Job description

Located on our beautiful corporate campus in Louisville (KY), The Customer Demand Analyst is responsible for working cross-functionally with external and internal customers to assemble demand for specific products and plants, analyze forecasts and enter forecasts, orders and/or releases into the system for current and future months. This position has significant impact on inventory turns, timely deliveries, cash flow, EBITDA and working capital goals of the business. The Customer Demand Analyst has operationally essential responsibilities requiring cross-functional comprehension.

Essential Functions & Responsibilities:

• Receive, process, and administer customer orders in accordance with customer service procedures and update short term (<90 day) Sales Planning Forecasting (SPF) based on established guidelines and in conjunction with input from Commercial Team.
• Research and respond to order status inquiries, inventory, lead time inquiries and trial requests. Work with Account Managers to resolve customer issues and complaints.
• Serve as primary contact for assigned materials regarding plant shipments, shortterm forecasting changes, and system issues (ASNs, case tickets/BOL’s etc.). Coordinate and support communication from Customer Support Team for assigned customers.
• Support Account Managers and Field Service Leaders with regards to trials and shipments to customer plants. Process and enter all orders into the applicable systems for trial orders & track progress until their completion.
• Communicates order status and information within the work processes as needed to ensure customer service expectations, both specified and nonspecified, are met or exceeded. Advises appropriate internal/external customers assurance with respect to issues, i.e., advising of delays, packaging, forecast update, product availability.
• Complete monthly pricing declarations for assigned materials.
• Work with appropriate personnel to manage import volume requests, if/as needed.
• Collaborate with other team members to support optimization of the Logan, Warren, and Precoat Coating Lines.
• Participate in projects and new/sustaining teams as assigned, representing the Customer Demand Analysts, Scheduling, and Planning for customer forecasting.
• Provide support for customer related functions or activities such as initiating new customer master requests.
• Provide training, support and mentoring to new team members.
• Safely travel as necessary, including overnight travel to customer locations and Logan plant.
• While in customers’ or Logan plants Personal Protective Equipment (PPE) used 100% of the time and exactly as specified.
• Manage monthly metal component volumes, reconciling long and shorts and claims through customer administration.
• Safely travel as necessary, including overnight travel to customer locations and Logan plant.
• While in customers’ or Logan plants Personal Protective Equipment (PPE) used 100% of the time and exactly as specified.
• Uphold TriArrows Aluminum Principles.

Physical Requirements and Working Environment(s):

• Occasionally lifts, carries, or otherwise moves and positions objects weighing up to 20 pounds.
• Bends, stoops, or crouches on a regular basis
• May sit for several hours at a time (>6 hours international travel, if applicable)
• Corporate office setting, customers’ plants and offices, travel (air, rail, auto)
• Work may be required outside standard business hours.

WHAT YOU'LL BRING

• Bachelor’s Degree with major in Business, Supply Chain, or Logistics preferred
• Strong digital proficiency (Oracle, MS Office, specifically Excel)
• 12 years Business to Business Customer Support and/or Supply Chain experience preferred.
• Collaborative and Engaging: Build constructive working relationships, with a high level of acceptance, cooperation, and mutual respect.
• Accountable & Dependable: Take personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Attention to Detail: Diligently attend to details and pursue quality in accomplishing work.
• Communication: Effectively convey ideas and facts in writing and orally using language the audience will best understand.
• Adaptable & Flexible: Adapt to changing business needs, conditions, and work responsibilities.
• Analysis/Reasoning: Examines data to grasp issues, draw conclusions and solve problems.
• Listening: Understands and learns from what others say.
• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintain effective relationships with customers and gains their trust and respect.

WHAT WE OFFER. And it’s A Lot!

• Competitive compensation (base/bonus)
• Exceptional “core” benefits: Medical/dental/vision, employer contributions to Health Savings Accounts (HSA), employer paid life & disability plans
• Generous time off program
• 401(k) program with competitive employer match
• Growth & development opportunities
• Catered (daily) lunches
• SPOT bonus awards
• Excellent tuition assistance program
• Wellness programs, including reimbursement for fitness activities & equipment
• Full, onsite fitness center
• Community engagement programs
• Matching charitable contributions
• Retiree medical reimbursement accounts
• Beautiful corporate campus, located on a lake
• Engaging, teamoriented company culture, resulting in TAA being a proud recipient of several “Best Places to Work in Kentucky” awards.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. Tri-Arrows Aluminum offers a competitive total rewards package. Learn more at https://triaa.com/careers/.

Tri-Arrows Aluminum Inc., provides a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, or genetic information. Tri-Arrows Aluminum, Inc., will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008.