Customer Delivery Technical Leader - Collaboration

Cisco; New York (NY); On-site; USD 155,000 - 196,000; Full time

Job summary

Cisco seeks a Customer Delivery Technical Leader focused on collaboration technologies. This role involves engaging with key customer stakeholders to deliver technology solutions that align with business outcomes. Candidates should possess extensive experience in Cisco products and demonstrated leadership abilities.

Benefits

Employee resource organizations

Dedicated paid time off to volunteer

Qualifications

• 7+ years experience in customer-facing service delivery roles.
• Comprehensive experience with Cisco collaboration products.
• Proven track record in leading engineering projects.

Responsibilities

• Lead customer delivery engineering engagements.
• Provide technical expertise and escalate complex issues.
• Ensure relevant solutions to customer success.

Skills

Customer engagement

Technical leadership

Problem solving

Education

Cisco Certified Internetwork Engineer Collaboration

Job description

Customer Delivery Technical Leader - Collaboration

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Customer Delivery Technical Leader - Collaboration

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This range is provided by Cisco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$155,300.00/yr - $195,700.00/yr

Role Overview

We are seeking a Collaboration Customer Delivery Technical Leader within the CX Global Enterprise Segment Premier organization.You will provide technology leadership as an onsite embedded engineering expert working with a global financial services customer in New York, helping the customer align Cisco products and technologies with their desired business outcomes and integrating Cisco solutions in their network.You’ll be a key part of Cisco CX’s adoption and customer success efforts as we seek to deliver the best possible customer experience.

Your Impact

Outcome Orientation - Serve as an integrated member of the Cisco CX team supporting customer outcome-oriented engineering, implementation, and production support efforts. Provide technical expertise and escalation support in resolving technical problems found in products and solutions.

Customer Engagement - Lead customer delivery engineering engagements and provide escalation support for large scale solutions and complex issues. Act as a trusted technical advisor and drive the successful adoption of Cisco products and technologies.

Customer Success and Adoption - Advocate for current and emerging routing and switching technologies, ensuring solutions are relevant to customer success and aligned with Cisco's Validated Designs. Support the introduction of new products and execute proof of concept/value engineering work for Cisco enterprise networking products and technologies. Lead the creation and dissemination of technical collateral, intellectual capital, documentation, and conduct knowledge transfer as required.

Stakeholder Management - Build and maintain key relationships with customer stakeholders to ensure a best-in-class customer experience.

Minimum Qualifications

Experience: 7+ years in customer-facing service delivery roles

Expertise: comprehensive experience with Cisco collaboration products and technologies including Cisco Unified Communications Manager, Unity Connection, voice gateways and IP phones; Cisco Room devices, telepresence and business video; Cisco Jabber and Webex clients; Cisco IM and presence capabilities; route / switch support for collaboration including QoS and PoE; third-party application integration with Cisco Unified Communications.

Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.

Problem Solving: clear ability to analyze, isolate, and resolve issues in a way that contributes directly to customer success.

Preferred Qualifications

Cisco Certified Internetwork Engineer Collaboration

Experience working with Cisco enterprise collaboration at a global systemically important bank (G-SIB)

Cisco on-prem calling to Webex cloud calling migrations

#WeAreCisco (This is the Standard and cannot be changed)

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer Hardware Manufacturing, Software Development, and Computer Networking Products

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