Customer Delivery Manager

DFS Trading Ltd; Enfield (CT); Vor Ort; USD 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Quarterly bonus

Product discounts for DFS & Sofology

Wellbeing support

Career growth

Enhanced leave

Zusammenfassung

The Sofa Delivery Company is seeking a Customer Delivery Manager to lead our Customer Delivery Centre, responsible for the site’s smooth operation and financial performance. You will lead a large team, oversee deliveries, and use data to drive improvements while supporting our ESG goals.

You’ll manage costs and staff to deliver exceptional customer experiences, with opportunities for quarterly bonus and career growth within the DFS group. We value teamwork, inclusion, and customer care.

Qualifikationen

• Experience leading a large delivery/operations team.
• Strong analytical skills and data-driven decision making.
• Budget and cost-control experience.
• Customer-focused leadership with excellent service.

Aufgaben

• Take full operational and financial responsibility for the smooth running of the site.
• Lead a large team and oversee the delivery operations.
• Use data to drive performance and inform decisions.
• Manage costs and support ESG goals.
• Deliver exceptional customer experiences.

Kenntnisse

Operational management

Planning & scheduling

People management

Fleet management

Transport law

Budget management

Customer service

Jobbeschreibung

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. As part of the DFS group, we deliver for our group brands - DFS and Sofology.

Our colleagues are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you’re in a management position, in the warehouse, out on the road, or in a customer’s home, at The Sofa Delivery Company, you’ll deliver moments that matter.

The Role:

We’re on the lookout for a highly skilled and motivational leader to manage our Customer Delivery Centre. At The Sofa Delivery Company, we believe in building strong relationships, and we need someone who can lead by example, inspiring our team to consistently deliver exceptional customer experiences.

As Customer Delivery Manager, you’ll take full operational and financial responsibility for the smooth running of the site. Leading a large team, you’ll oversee the delivery, ensuring operational excellence and adherence to our customer promise. You'll use data to drive performance, manage costs, and work towards supporting our ESG goals.

The role is for you if...

You possess strong operational management, planning, and scheduling abilities.

You can leverage data to review performance and inform decisions.

You have exceptional people management skills and experience in inspiring great performance.

You have experience managing a fleet of vehicles and a solid understanding of Transport Law.

You have budget management experience.

You have excellent customer service skills.

At The Sofa Delivery Company, we believe in rewarding hard work and making every day enjoyable.

Here’s what we offer:

Great Pay: A competitive salary plus a quarterly bonus for delivering amazing service.

Generous Discounts: 30% off DFS and Sofology products for you, plus 15% for friends and family.

Wellbeing Support: Access to a range of perks, including retailer discounts, free on-site physio sessions, and health services.

Career Growth: Tools, training, and support to help you grow with us.

Enhanced Leave: Maternity, paternity, adoption leave, and more.

Join us, and let’s deliver moments that matter - together.

Our Values:

We see the world through our customers' eyes. every decision we make starts and ends with them, as we build relationships founded on trust, empathy, and care.

Better never stops

We are committed to making each day better than the last. We strive for excellence in everything we do, staying curious and embracing new ideas to constantly improve.

Everyone together

Our collective strength is what makes us shine. We create spaces where everyone feels welcome and can be at their best. We support each other, and work as one team to achieve our shared goals.

We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail.

We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.

£14.20 per hour which includes a 40p per hour band increment.

£14.50 per hour which includes a 20p per hour band increment and a Location Premium of 50p per hour.

£14.50 per hour which includes a 70p per hour band increment.