Customer Data Technician-CWA

Lumen Technologies; Fargo (ND); On-site; USD 22,206 - 61,275; Full time

Benefits offered by this job

Paid training

Tuition assistance

Company vehicle

Advancement opportunities

Job summary

Lumen Technologies in Fargo, ND is seeking a hands-on Telecommunications Technician to install, test, turn-up, and verify circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies. You will work to deliver reliable services to customers, while following safety procedures.

This full-time role requires flexibility for varying shifts, overtime, and occasional night or weekend work. Training is provided, and you may use a company vehicle for duties.

Qualifications

• Willingness to work varying shifts including overtime, weekends or holidays.
• Valid state driver's license and clean driving record.
• Ability to work independently and with customers in a safety-conscious manner.
• Willingness to travel/out-of-town assignments as needed.

Responsibilities

• Perform installation, testing, turn-up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
• Install and maintain multiplex equipment, fiber optics and switches; conduct final acceptance testing with customers.
• Troubleshoot circuits and network components from customer premise to frame and ensure service readiness.
• Use laptop to operate higher-level electronic systems and test/install services.
• Utilize testing devices and equipment, coordinate testing with centers and customers.
• Interact professionally with customers and discuss service features and capabilities.
• Review work orders and technical drawings to obtain installation specifications and troubleshoot.
• Assist with hardware/software asset management and licensing as needed.
• Adhere to safety policies and work in various environments including confined spaces or at height.

Skills

Customer service

Troubleshooting

Installation

Safety compliance

Independent work

Tools

Test equipment

Laptop computer

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

Are you willing to learn new technologies, provide friendly and knowledgeable solutions to our customers? Join our team as a Technician providing excellence in servicing the customer, selling our products and integrated communications services. What are the advantages to joining our dynamic technical team? Here are just a few - paid training, tuition assistance available, tools, test equipment and a company vehicle you will need to perform your job as well as you will have rapid progressive earning potential and advancement opportunities.

Location and Schedule

This is a full time position, located in Fargo, ND. The typical work schedule is Monday through Friday, with a Saturday rotation. May also include nights, weekends, holidays, and overtime.

The Main Responsibilities

Major Responsibilities of the Position:

• Perform installation, testing, turn‑up, and acceptance of circuit equipment including Voice, TDM, Optical IP Ethernet and emerging technologies.
• Install, repair, maintain and/or adjust multiplex equipment, fiber optics, and switches; perform testing with the applicable testing centers and conduct final acceptance testing with the customer to ensure ready for service.
• Troubleshoot customer circuits, network components, and infrastructure from the customerâs premise up to the frame, and complete final testing and customer acceptance of service.
• Use laptop computer to option higher‑level electronic systems and applications, and to test and install individual services.
• Utilize various testing devices, including but not limited to: frequency and data signal generators, transmission measuring sets, volt‑ohm‑meters, software programs, laptop programs.
• Use test equipment and/or coordinate testing of customer lines with others including company and customer personnel, as well as with the assistance of the control and/or dispatch centers.
• Install computer interface cards in customer‑owned equipment (laptop and desktop computers).
• Successfully option/configure customerâs computer hardware and software and install modems.
• May reimage PCs and restore hard drives, as well as troubleshoot and repair data terminals and peripheral equipment (e.g., printers).
• May manage/assign hardware and/or software assets/requests/ licenses, considering warranty and other information as necessary.
• Review, analyze, update, and interpretwork orders, circuit diagrams, word documents, schematic drawings, engineering work prints, OSP (Outside Plant) maps, equipment drawings, company records, technical manuals and other source documents to obtain specifications for installation and trouble isolation purposes.
• Verify critical dates (in particular plant test date), commitments, facility and equipment assignments, reasonableness of test results and conformity of circuits to established tolerance criteria.
• Resolve customer issues and problems regarding designed services, and ensure service is working to customer specifications.
• Per customer‑initiated order/request, may perform pre‑survey to determine availability of equipment and facilities and pretest circuits to ensure that conditioning requirements are met.
• In addition, review with customer work specified in the work order and the possibilities of utilizing existing facilities for upgrading/customizing services.
• Interact with customers professionally and courteously.
• Discuss service and equipment with customer.
• Perform specified work.
• Confirm/update trouble reported or services ordered, review billing information, respond to questions on features/usages/applications/capabilities of equipment and services, review systems configuration.
• Identify/explore additional revenue generation opportunities.
• Contact control and/or dispatch centers or other designated employees during tour for other assignments or jeopardy resolutions.
• Provide information needed to close out work orders or trouble reports by indicating type of work performed, time and material charges, exception codes, field reporting codes and/or other related information.
• Use computer or other device to interface with company systems and complete daily workload.
• Work with telecom color‑coded wires and cables.

What We Look For in a Candidate

• Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
• May be assigned to work out of town for varying lengths of time.
• Requires a valid state driverâs license and a satisfactory driving record.
• Wear safety glasses, hard hat, appropriate safe clothing and follow established safety practices and procedures.
• Wear attire that is appropriate for effective interaction with customers.
• Work independently with minimal or no supervision.
• May climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
• When working aloft with ladders or other equipment with weight‑capacity ratings, employees must adhere to the Company safety policy and equipment weight requirements.
• May work in confined spaces (e.g., attics, crawl spaces, utility holes).
• May perform strenuous physical activities including, but not limited to: lifting and/or moving objects weighing over 75 pounds.
• May work in outdoor environments in different weather conditions (e.g., extreme cold and/or heat, inclement weather).

Training Required in Title:

• Pass/Fail training may be required.

Occupational Job information/Requirements:

• Job Group: OCA
• Job Code:58
• Wage Scale: 1
• Time-in-title / Location: 30/18
• Job Performance and Attendance Record: Satisfactory performance and attendance in present job.

Compensation

Pay Ranges

Minimum hourly rate: $16.12

Maximum hourly rate: $44.48

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Nearest Major Market: Fargo
Job Segment: Testing, Cloud, Facilities, Technician, Telecom, Technology, Operations