Customer Content Specialist

OpenKrill; United States; Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Introductory training program

Career progression

Flexible Time Off

Evening/weekend pay differential

Hybrid - 2 days in local office

Job summary

Cision is looking for a Customer Content Specialist to assist clients with distributing press releases to their target audiences and achieving corporate objectives.

You will be the primary contact for clients during the distribution process, aligning services with their communication needs and offering recommendations on content best practices to boost engagement and visibility. This hybrid role supports career growth and ongoing training.

Qualifications

• 1+ years of experience in content creation, customer service, or related field required.
• BA degree in a communication-related field required.
• Knowledge of SEO, AEO, GEO and content best practices desired.
• Expertise in PowerPoint, Canva, and public speaking a plus.
• Overtime and holiday coverage may be required based on business needs.

Responsibilities

• Directly work with clients to ensure their press releases reach target audience to support corporate objectives.
• Serve as primary contact for clients during distribution, align service offerings with client’s communication needs.
• Offer recommendations on content best practices to help increase engagement and visibility.

Skills

Team player

Hybrid work

Customer service

Product portfolio

Content creation

BA degree

SEO knowledge

PowerPoint

Canva

Public speaking

Overtime hours

Education

BA in Communications

Tools

PowerPoint

Canva

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Responsibilities:

Our Customer Content Specialist team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions.

In this role, specialists will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, our specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.

PR Newswire supports specialists through career progression and personal growth opportunities as they advance within the role. Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients. We take pride in our service and support of one another.

What we are looking for:

• Team player who is self-driven to exceed core metrics and department goals
• Someone looking to work collaboratively with others within a hybrid work setting
• An individual with a passion for customer service who finds fulfillment in helping others
• A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
• 1+ years of experience in content creation, customer service, or related field required
• BA degree in a communication-related field required
• Knowledge of SEO, AEO, GEO and content best practices desired
• Expertise in PowerPoint, Canva, and public speaking a plus
• Overtime and holiday coverage may be required based on business needs

What we offer:

• Hybrid work model based on performance and career progression
• Introductory training program for our proprietary systems
• Opportunities for career progression and advancement
• Flexible Time Off
• Evening and weekend shifts are eligible for pay differentials
• Hybrid - 2 days a week in our local office

Who we are:

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collected during the hiring process.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]

Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.

Please review our Global Candidate Data Privacy Statement to learn about Cision's commitment to protecting personal data collection during the hiring process.

Pay Range$50,000-$60,000 CAD