Customer Compliance and Deductions Manager

Sabert Corporation; Sayreville (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Full health insurance (medical, dental

401(k)

Life insurance

Disability coverage

Job summary

Sabert Corporation, a leading global manufacturer of innovative food packaging, seeks a Customer Compliance and Deductions Manager in Sayreville, NJ. You will align cross-functional teams to ensure adherence to customer contracts and routing guides, review and dispute incorrect deductions, and educate departments to prevent preventable chargebacks.

You will guide contract risk assessments, monitor customer-specific agreements, and collaborate with AR, Sales, and logistics to resolve deductions,

Qualifications

• Bachelor’s degree in Accounting, Finance, Supply Chain, Business or related field.
• Experience with deductions, chargebacks, AR and claims.
• ERP systems experience, SAP strongly preferred.
• Strong Excel skills including pivot tables and vlookup/xlookup.
• Experience with customer portals and disputing deductions.
• Excellent communication with senior leaders across departments.

Responsibilities

• Provide guidance for new customer contracts with attention to non-compliance risks and deductions.
• Track customer-specific agreements to prevent warehouse overstock and ensure contract compliance.
• Analyze, investigate, validate, dispute and resolve customer deductions with cross-functional teams.
• Determine deduction validity and prepare disputes.
• Manage vendor and routing guides databases and coordinate repayments through portals.
• Maintain metrics on deductions, recoveries and preventions.
• Identify recurring compliance issues and propose preventive steps.

Skills

Deductions

Accounts Receivable

SAP

Excel

Education

Bachelor’s degree in Accounting/Finance/Business

Tools

SAP

Excel

Job description

Brief Description

The Customer Compliance and Deductions Manager ensures that the entire organization cross-functionally is aligned and complies with customer contracts and customers' vendor routing and compliance guides. The position is responsible for reviewing and disputing incorrect customer deductions supporting and leading. To train and educate all departments to reduce and eliminate preventable customer chargebacks.

• Provide guidance and feedback for all new customer contracts/agreements in collaboration with SAMO (Sales and Marketing Organization) and Sales as it relates to risks for non-compliance and compliance deductions.
• Keep track of customer specific agreements where customers agree to purchase custom products in specified quantities and time frame. Track sales and follow up timely and early to prevent product from sitting at our warehouses indefinitely. Ensure overall contract and agreement compliance on both customer side and Sabert.
• Responsible for analyzing, investigating, validating, disputing and resolving customer deductions in collaboration with accounts receivable, customer service, transportation, warehousing, sales, SAMO and customers. Deductions related to service level penalties, on time and full rate deductions, short and over claims, damage claims, late delivery fines, routing guide violations, freight chargebacks (excludes pricing and rebate discrepancies).
• Determine deduction and claim validity and prepare disputes.
• Manage customer vendor and routing guides databases and submit requests for repayment through customer portals or other means in collaboration with the finance department (AR).
• Maintain customer specific deduction and recovery metrics and track recoveries, write offs and prevention opportunities.
• Identify recurring customer compliance issues and provide preventive steps and measures.

Brief Description

The Customer Compliance and Deductions Manager ensures that the entire organization cross-functionally is aligned and complies with customer contracts and customers' vendor routing and compliance guides. The position is responsible for reviewing and disputing incorrect customer deductions supporting and leading. To train and educate all departments to reduce and eliminate preventable customer chargebacks.

• Provide guidance and feedback for all new customer contracts/agreements in collaboration with SAMO (Sales and Marketing Organization) and Sales as it relates to risks for non-compliance and compliance deductions.
• Keep track of customer specific agreements where customers agree to purchase custom products in specified quantities and time frame. Track sales and follow up timely and early to prevent product from sitting at our warehouses indefinitely. Ensure overall contract and agreement compliance on both customer side and Sabert.
• Responsible for analyzing, investigating, validating, disputing and resolving customer deductions in collaboration with accounts receivable, customer service, transportation, warehousing, sales, SAMO and customers. Deductions related to service level penalties, on time and full rate deductions, short and over claims, damage claims, late delivery fines, routing guide violations, freight chargebacks (excludes pricing and rebate discrepancies).
• Determine deduction and claim validity and prepare disputes.
• Manage customer vendor and routing guides databases and submit requests for repayment through customer portals or other means in collaboration with the finance department (AR).
• Maintain customer specific deduction and recovery metrics and track recoveries, write offs and prevention opportunities.
• Identify recurring customer compliance issues and provide preventive steps and measures.

Essential Duties And Responsibilities

• Provide guidance and feedback for all new customer contracts/agreements in collaboration with SAMO (Sales and Marketing Organization) and Sales as it relates to risks for non-compliance and compliance deductions.
• Keep track of customer specific agreements where customers agree to purchase custom products in specified quantities and time frame. Track sales and follow up timely and early to prevent product from sitting at our warehouses indefinitely. Ensure overall contract and agreement compliance on both customer side and Sabert.
• Responsible for analyzing, investigating, validating, disputing and resolving customer deductions in collaboration with accounts receivable, customer service, transportation, warehousing, sales, SAMO and customers. Deductions related to service level penalties, on time and full rate deductions, short and over claims, damage claims, late delivery fines, routing guide violations, freight chargebacks (excludes pricing and rebate discrepancies).
• Determine deduction and claim validity and prepare disputes.
• Manage customer vendor and routing guides databases and submit requests for repayment through customer portals or other means in collaboration with the finance department (AR).
• Maintain customer specific deduction and recovery metrics and track recoveries, write offs and prevention opportunities.
• Identify recurring customer compliance issues and provide preventive steps and measures.

Qualifications

• Minimum Bachelor’s degree in Accounting, Finance, Supply Chain, Business, or a related field.
• Prior experience with deductions, chargebacks, AR and claim experience.
• Experience with ERP systems, SAP strongly preferred.
• Strong Excel skills including pivot tables and vlookup/xlookup, AI based analysis
• Experience with customer portals and pushing back on wrongful deductions
• Strong communication skills, comfortable working with and addressing senior leaders of different departments at Sabert and our customers

Summary

What makes Sabert a great place to work:

Pay, Benefits And More.

Pay, Benefits And More.

Sabert is eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Learn More About Sabert

We are a leading global manufacturer of innovative food packaging products and solutions. The company was founded in 1983 grounded in the purpose of reinventing food packaging to nourish and protect our world. Today we design, manufacture, and distribute a wide spectrum of packaging solutions for food distributors, restaurants & caterers, grocery stores, national food chains and consumer entertaining.

We're committed to providing reasonable accommodation for applicants with special needs or disabilities during our recruiting process, to learn more about accommodations please call [phone] or email [e-mail] for assistance.

Sabert Corporation is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, creed, national origin, gender, gender identity, sexual orientation, age, ancestry, marital status, being a qualified individual with a disability, protected veteran status, political belief or activity, or any other basis prohibited by law or regulation.

Applicants must be currently authorized to work legally in the United States for Sabert. Sabert will not commence an employment-based immigration case to fill this open position