Customer Communications Associate

athenahealth; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a Customer Communications Associate to enhance customer engagement through effective communication strategies. This role involves crafting and managing content for one of the leading electronic health record platforms, ensuring clarity and consistency across various channels. Collaborating closely with internal teams, you will drive customer satisfaction and loyalty through impactful messaging. Join a vibrant team dedicated to improving healthcare experiences while enjoying a supportive culture that values individual contributions and promotes work-life balance. If you're passionate about communication and customer experience, this opportunity is perfect for you.

Benefits

Commuter Support

Employee Assistance Programs

Tuition Assistance

Collaborative Workspaces

Flexible Work Environment

Company Events

Book Clubs

Hackathons

Qualifications

• 1+ years of experience in a writing-intensive position in marketing or healthcare.
• Strong written marketing communication skills; familiarity with AP style a plus.

Responsibilities

• Write and edit compelling customer communications and artifacts.
• Lead development of training materials in collaboration with internal stakeholders.
• Adapt communications for efficacy and consistency in a multi-channel environment.

Skills

Writing Skills

Editing Skills

Project Management

Attention to Detail

Customer Experience

Education

Bachelor’s Degree

Job description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Customer Communications Associate

We are looking for a Customer Communications Associate to join our Customer Segment team within our Marketing division. In this role, the Customer Communications Associate will lead content development, program management and the execution of customer-facing communications for one of the nation’s leading electronic health record (EHR) platforms. This individual will write and edit copy in collaboration with internal stakeholders such as Product, Operations, and Customer Success to ensure the messaging is technically accurate, clear, engaging, and consistent with our brand and tone guidelines. They will project manage major communications initiatives that involve multi-channel distribution and span many months, making strategic recommendations based on their expertise and their customer-first perspective. Strong writing and editing skills, project management skills, keen attention to detail, and an interest in customer experience are required.

The Team: Our Customer Communications team is responsible for all marketing and broad-scale communications to our customers. We aim to drive customer success, satisfaction, and loyalty through content and communications ranging from company strategy and vision to product enhancements and changes.

Job Responsibilities

1. Write and edit compelling customer communications and customer artifacts (documents, scripts, etc.) to inform or drive action.
2. Build and maintain a deep understanding of athenahealth's services and the customer experience.
3. Lead development of training materials in collaboration with internal stakeholders.
4. Adapt communications for efficacy and consistency in a multi-channel environment (including email, notification within our software application, and in our online community).
5. Develop and maintain strong, collaborative relationships with internal experts, customer success teams, and other stakeholders.
6. Contribute to the overall customer communications calendar by maintaining close knowledge of major timelines associated with industry and individual projects.

Typical Qualifications

1. Bachelor’s Degree required
2. 1+ years of experience in a writing-intensive position in a marketing, journalism, software, or healthcare environment.
3. Experience with customer communication in the healthcare space and/or experience working with sales and/or customer teams to drive awareness and/or customer satisfaction and retention are considered a plus
4. Demonstrated ability to assume sole and independent responsibility for assigned projects
5. Demonstrated ability to juggle multiple projects at once, prioritizing tasks as needed
6. Excellent meeting management and effective verbal and written communication skills with diverse audiences
7. Demonstrated ability to successfully project manage projects and collaborate with a cross-functional team under tight deadlines
8. Strong written marketing communication skills; familiarity with AP style a plus

For candidates located in California, Colorado, New York City, and Westchester County (NY), please visit the following link for pay range information:

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.

Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [e-mail] for assistance.

athenahealth, Inc. is a private American company that provides network-enabled services for healthcare and point-of-care mobile apps in the United States.