Customer Communication Specialist

Accuserve Solutions, Inc.; United States; Remote; USD 60,000 - 80,000; Part time

Job summary

A leading insurance services company is seeking a Customer Communication Specialist for a part-time role. You will be the first point of contact for clients reporting property losses and manage calls to verify claim details. Candidates should have a college degree and experience in customer service or call centers. A reliable internet connection and availability for flexible hours are required.

Qualifications

• College degree or equivalent combination of education/experience required.
• Prior call center or customer service experience required.
• Availability to work evenings, weekends, or extended hours during high-volume events.
• Reliable high-speed home broadband internet connection is required for remote work.
• Ability to utilize technology devices, software, and applications.

Responsibilities

• Serve as the first point of contact for insureds reporting a new property loss.
• Take inbound/outbound calls to collect claim details and verify information.
• Document conversations and progress accurately in the claims system.

Skills

Customer service experience

Communication skills

Ability to use technology

Education

College degree or equivalent

Tools

Microsoft Office Suites

Job description

A company is looking for a Customer Communication Specialist - PART TIME.

Key Responsibilities:

• Serve as the first point of contact for insureds reporting a new property loss
• Take inbound/outbound calls to collect claim details, verify information, and initiate next steps
• Document conversations and progress accurately in the claims system while maintaining high service quality

Required Qualifications:

• College degree or equivalent combination of education/experience required
• Prior call center or customer service experience required (property claims or insurance preferred)
• Availability to work evenings, weekends, or extended hours during high-volume or CAT events required
• Reliable high-speed home broadband internet connection is required for remote work
• Ability to utilize technology devices, software, and applications, with previous experience in Microsoft Office Suites preferred