Customer Collaboration & Demand Planning Manager

Kellogg; Bayamón (PR); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading food company is seeking a Customer Collaboration & Demand Planning Manager in Puerto Rico. The role involves driving cross-functional efforts to optimize demand planning and strengthen distributor partnerships. The ideal candidate will have 8-10 years of experience in customer service and logistics, with strong skills in forecasting and management. Proficiency in Excel, Power BI, and SAP is essential. This position is remote, offering the chance to make a significant impact in operations.

Qualifications

• 8-10 years experience in Customer Service Area and Logistic/Distribution.
• Experience working with Direct & Indirect Trade Customers / Distributors.

Responsibilities

• Collaborate with multifunctional teams to drive joint value.
• Integrate Customer Development and Distributor Sell-Out data to build accurate forecasts.
• Lead daily tracking of sales targets to enable agile decision-making.

Skills

Forecasting Knowledge

Solid people manager skills

Advanced English

Education

Bachelor Degree in Administrative Areas, Engineering or related majors

Tools

Excel

Power BI

SAP

Job description

Overview

Are you passionate about driving collaborative value across the Supply Chain? Join our team as the Customer Collaboration & Demand Planning Manager, and take charge of strategic customer. You’ll lead cross-functional efforts to optimize demand planning, enhance on-shelf availability, and strengthen distributor partnerships.

From forecasting accuracy to commercial risk management, you’ll be at the heart of decision-making that fuels growth, improves service levels, and delivers seamless execution aligned with customer expectations and KPIs.

This role will be remote and located Puerto Rico.

Responsibilities

• Cross-Functional Value Creation: Collaborate with multifunctional teams to drive joint value, enhancing gross sales, service levels, and on-shelf availability
• Collaborative Forecasting: Integrate Customer Development and Distributor Sell-Out data to build accurate Sell-In forecasts and demand plans across sourcing channels
• Sales Target Management: Lead daily tracking of sales targets, flagging risks and enabling agile decision-making with cross-functional teams
• Monthly Forecasting & Visibility: Deliver comprehensive Sell-In and Sell-Out projections to ensure business transparency and alignment
• Service Level Ownership: Manage key performance indicators including Fill Rate, On-Time Delivery, Demand Planning Accuracy, and On Shelf Availability
• Customer Engagement Strategy: Design and implement programs that strengthen customer relationships and drive mutual value
• Demand Accuracy & Store Execution: Supervise Sell-Out Forecast inputs to ensure product availability and flawless store performance

Qualifications

• Bachelor Degree Administrative Areas, Engineering or related majors
• 8-10 years experience in Customer Service Area and Logistic/Distribution
• Forecasting Knowledge and experience
• Knowledge of Excel, Power BI and SAP
• Experience working with Direct & Indirect Trade Customers / Distributors
• Solid people manager skills
• Advanced English

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. To get insights into our hiring process and more about what we offer, visit our How We Hire page.

If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page and be sure to ask your recruiter for more specific information.

Get to Know Us

Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking. The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.

You can learn more at www.futureofsnacking.com and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

What does it take to be the best? Someone like you.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here.