Customer Claims Specialist

Insight Global (United States); Irving (TX); On-site; USD 65,000 - 80,000; Full time

Job summary

Insight Global in the United States is seeking a detail‑driven claims operations specialist to serve as the first contact for damaged, short, missing, defective, or incorrect parts, owning claims end to end from intake through inspection, credit and clearance.

You will escalate complex or high‑value files to the Claim Supervisor, coordinate with 3PLs, review RMAs for warranty eligibility, and track open returns, with a focus on meeting SLA requirements in a fast‑paced, high‑tech supply chain

Qualifications

• Bachelor’s degree in Business, Supply Chain, or equivalent experience.
• Minimum 3 years of customer support, reverse logistics.
• Experience with SAP and WMS or similar systems and/or sales order management software applications.
• Proficient in Microsoft Excel (Pivot Tables, Vlookups, Formulas, etc.) and other Microsoft Office products.
• Experience in High tech, Telecom, or Consumer Electronics industry.

Responsibilities

• Serve as the first point of contact for incoming customer claims for damaged, short, missing defective or incorrect parts
• Own your assigned claims end to end – from intake through inspection, credit and clear
• Escalate disputed, high-value, or aged files to the Claim Supervisor with a clear recommendation
• Investigate claims in Hold & Pending stage and provide resolution
• Request and follow up on supporting documentation from 3PL (Warehouse Operation), persistently enough to keep files moving within SLA
• Identify claims where the carrier is liable and hand them to the Logistics Claim Specialist with complete documentation
• Review all approved RMAs for warranty eligibility and return-window compliance
• Track Open RMAs against expected receipt dates and follow up on aged or unreceived returns
• Flag returns requiring special handling, including batteries and other regulated claims

Skills

Customer support

Reverse logistics

Education

Bachelor’s Degree in Business, Supply Chain, or equivalent experience

Tools

SAP

WMS

Order management software

Job description

Job Description

• Serve as the first point of contact for incoming customer claims for damaged, short, missing defective or incorrect parts
• Own your assigned claims end to end – from intake through inspection, credit and clear
• Escalate disputed, high-value, or aged files to the Claim Supervisor with a clear recommendation
• Investigate claims in ‘Hold & Pending’ stage and provide resolution
• Request and follow up on supporting documentation from 3PL (Warehouse Operation)., persistently enough to keep files moving within SLA
• Identify claims where the carrier is liable and hand them to the Logistics Claim Specialist with complete documentation
• Review all approved RMAs for warranty eligibility and return-window compliance
• Track Open RMAs against expected receipt dates and follow up on aged or unreceived returns
• Flag returns requiring special handling, including batteries and other regulated claims

Skills and Requirements

• Bachelor’s Degree in Business, Supply Chain, or equivalent experience
• Minimum 3 years of customer support, reverse logistics
• Experience with SAP and WMS or similar business systems and/or sales order management software applications
• Proficient in Microsoft Excel (Pivot Tables, Vlookups, Formulas, etc.) and other Microsoft Office productExperience in advanced Excel proficiency
• Experience in High tech, Telecom, or Consumer Electronics industry

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].