Customer-Centric Teller: Upsell & Service Expert

Westamerica Bancorporation; Napa (CA); On-site; USD 32,000 - 46,000; Full time

Job summary

Westamerica Bank in Napa, CA seeks a Customer Service/Teller associate to deliver five service points, promote bank services, and assist with daily operations. You will cross-sell products, adhere to policies, and support the branch with balance and security tasks.

Under supervision, provide accurate transactions, assist customers, and contribute to a positive, compliant service environment.

Qualifications

• Good customer relations and basic math skills required.
• Ability to follow branch policies and procedures.

Responsibilities

• Deliver 5 points of service to external customers.
• Adhere to QIS standards.
• Communicate clearly with co-workers to contribute to team success.
• Promote sales of bank services and meet sales goals.
• Cross-sell appropriate products and services to clients and prospects.
• May place outbound sales and service calls to customers and prospects.
• Meet established standards for accuracy and compliance.
• Follow branch security procedures in opening, closing, and daily operations.
• Assist with daily operational tasks as directed (Branch Capture, certifications, cash shipments, balancing ATM/Vault).
• Exercise good judgment to protect bank assets while delivering excellent customer service.

Job description

Westamerica Bank in Napa, CA seeks a Customer Service/Teller associate to deliver five service points, promote bank services, and assist with daily operations. You will cross-sell products, adhere to policies, and support the branch with balance and security tasks.

Under supervision, provide accurate transactions, assist customers, and contribute to a positive, compliant service environment.