Customer Centric Engineer

salesforce.com, inc.; San Francisco (CA); On-site; USD 117,000 - 177,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Customer Centric Engineer to join the Customer Centric Engineering team. You will tackle a broad set of customer issues across the Core CRM Platform, using a wide range of technologies to troubleshoot and resolve them.

You will partner closely with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI, working in JavaScript on the browser and Java on the server.

Qualifications

• Must have 4+ years of related technical experience including at least 2 years in Java development.
• Strong customer-facing communication and ability to work with support teams on high-profile issues.
• Excellent debugging, troubleshooting and problem-solving skills.
• Hands-on experience with Linux, networking, server and cloud architectures.
• Deep understanding of DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
• Background in Java and JavaScript is required.

Responsibilities

• Solve critical customer escalations using Java, JavaScript, databases, Web APIs and UI skills.
• Provide timely, clear information to customer-facing teams and mentor internal support teams.
• Champion supportability and build debugging tools; collaborate on infra services like logging, monitoring, and alerting.
• Analyze platform usage and drive continuous improvement; share metrics with engineering teams.

Skills

Java

JavaScript

Linux

Networking

SQL

Debugging

Cloud architecture

Education

Related technical degree

Tools

Eclipse/IntelliJ/VSCode

Splunk

AWS

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Centric Engineering team keeps reliability and trust at the center of everything Salesforce builds. As a Customer Centric Engineer, you work on a broad set of challenging customer issues across the Salesforce Core CRM Platform, using a wide range of technologies to troubleshoot and resolve them. You partner closely with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI, working in JavaScript on the browser and Java on the server.

What You'll Actually Be Doing

• Use your Java, JavaScript, database, Web API, and UI skills to solve critical customer escalations, finding root causes and proposing fixes and test cases
• Provide timely, clear information to customer facing teams and mentor internal support teams on technical issues and best practices
• Champion supportability and debuggability initiatives, build new debugging tools, and partner with engineers on the design and continuous improvement of infrastructure services like logging, monitoring, and alerting
• Analyze how customers use the platform, help drive continuous improvement of the offering, and share metrics, trends, and success stories with engineering teams

You're Our Person If you have...

• 4+ years of proven, related technical experience with at least 2 years of experience of professional Java development experience
• Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
• Unparalleled debugging, troubleshooting and problem-solving skills
• Learn quickly and be productive in a highly collaborative, lightning-fast environment
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
• Ability to take complex problems and break them down into smaller tasks
• In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
• Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
• Knowledge about cloud security and best practices.
• Must have a background in Java and Javascript
• Very good understanding of RDBMS.
• Experience with a known IDE: Eclipse or IntelliJ or VSCode
• A related technical degree required.

Even Better If...

• You have experience with log parsing and analysis in Splunk, including building reports and dashboards
• You have experience working with Amazon Web Services
• You've worked with Lightning Web Components, Lightning Locker, or Lightning Data Service
• You understand W3C standards and have experience resolving cross-browser and platform compatibility issues, along with troubleshooting SOAP and REST based APIs

Unleash Your Potential

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce uses artificial intelligence (AI) tools to help recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Know your rights: workplace discrimination is illegal.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.