Customer Centric Engineer

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 117,000 - 177,000; Full time

Benefits offered by this job

Time off

Medical insurance

Dental insurance

Vision insurance

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchase plan

Job summary

Salesforce is seeking a Customer Centric Engineer to join the Customer Centric Engineering team in San Francisco, CA. You will tackle complex customer issues across the Core CRM Platform, using Java, JavaScript, and database skills to troubleshoot, resolve, and improve reliability.

You will collaborate with support engineers, mentor teams on technical issues, and contribute to infrastructure improvements like logging, monitoring, and alerting while driving platform adoption and customer success.

Qualifications

• 4+ years of proven, related technical experience with at least 2 years of professional Java development experience.
• Strong customer-facing communication and collaboration skills.
• Exceptional debugging, troubleshooting and problem-solving abilities.
• Ability to learn quickly in a fast-paced, collaborative environment.
• Excellent written and verbal communication skills with management and teams.
• Solid understanding of Linux, networks, servers, and cloud architectures.
• Deep knowledge of DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
• Understanding of cloud security best practices.
• Java and JavaScript background required.
• Good grasp of RDBMS and working with common IDEs.

Responsibilities

• Solve critical customer escalations using Java, JavaScript, databases, Web APIs, and UI skills.
• Provide timely, clear information to customer-facing teams and mentor internal support on technical issues.
• Champion debuggability initiatives; build tooling and contribute to logging, monitoring, and alerting infrastructure.
• Analyze how customers use the platform and share metrics and trends with engineering teams.

Skills

Java

JavaScript

Linux

Networking

Cloud architectures

DNS

Load Balancing

SSL/TLS

TCP/IP

SQL

HTTP

Debugging

RDBMS

Unix/Servers

Education

Technical degree

Tools

Eclipse

IntelliJ

VSCode

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Centric Engineering team keeps reliability and trust at the center of everything Salesforce builds.

As a Customer Centric Engineer, you work on a broad set of challenging customer issues across the Salesforce Core CRM Platform, using a wide range of technologies to troubleshoot and resolve them. You partner closely with Salesforce customer support engineers to troubleshoot customer implementations of the Salesforce Lightning UI, working in JavaScript on the browser and Java on the server.

What You'll Actually Be Doing

• Use your Java, JavaScript, database, Web API, and UI skills to solve critical customer escalations, finding root causes and proposing fixes and test cases
• Provide timely, clear information to customer facing teams and mentor internal support teams on technical issues and best practices
• Champion supportability and debuggability initiatives, build new debugging tools, and partner with engineers on the design and continuous improvement of infrastructure services like logging, monitoring, and alerting
• Analyze how customers use the platform, help drive continuous improvement of the offering, and share metrics, trends, and success stories with engineering teams

You're Our Person If you have...

• 4+ years of proven, related technical experience with at least 2 years of experience of professional Java development experience
• Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company
• Unparalleled debugging, troubleshooting and problem-solving skills
• Learn quickly and be productive in a highly collaborative, lightning-fast environment
• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management
• Ability to take complex problems and break them down into smaller tasks
• In-depth, hands‑on experience with Linux, networking, server, and cloud architectures.
• Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.
• Knowledge about cloud security and best practices.
• Must have a background in Java and Javascript
• Very good understanding of RDBMS.
• Experience with a known IDE: Eclipse or IntelliJ or VSCode
• A related technical degree required.

Even Better If...

• You have experience with log parsing and analysis in Splunk, including building reports and dashboards
• You have experience working with Amazon Web Services
• You’ve worked with Lightning Web Components, Lightning Locker, or Lightning Data Service
• You understand W3C standards and have experience resolving cross-browser and platform compatibility issues, along with troubleshooting SOAP and REST based APIs

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.