Customer-Centric Banking Relationship Specialist

Fidelity Bank, NA; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Fidelity Bank, NA is seeking a customer-focused teller to greet customers, understand their financial needs, and promote Fidelity products and services. You will work in a team to deliver a high-quality banking experience at every touchpoint, while maintaining confidentiality and upholding Fidelity Bank’s values.

The role emphasizes selling, relationship-building, and knowledgeable guidance on product options, with daily customer interactions in a branch setting.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years’ experience with the public/customers.
• Minimum 1 year of sales experience.

Responsibilities

• Referring products that provide a better banking experience for customers.
• Demonstrating knowledge of Fidelity’s products and services.
• Seeking sales opportunities through customer relationships and conversations.
• Recommending bank products and services using Teller Pod technology to conduct day-to-day transactions.
• Greet and welcome customers entering the branch.
• Establish relationships by assessing customer needs and recommending solutions.
• Foster teamwork across Bank areas.
• Deliver exceptional customer experience at all touch points.

Skills

Customer service

Sales experience

Relationship building

Teamwork

Education

High school diploma or equivalent

Tools

Teller Pod technology

Job description

Fidelity Bank, NA is seeking a customer-focused teller to greet customers, understand their financial needs, and promote Fidelity products and services. You will work in a team to deliver a high-quality banking experience at every touchpoint, while maintaining confidentiality and upholding Fidelity Bank’s values.

The role emphasizes selling, relationship-building, and knowledgeable guidance on product options, with daily customer interactions in a branch setting.