Customer-Centric Banking Advisor

PNC Financial Services Group, Inc.; Dover (DE); On-site; USD 46,800 - 57,500; Full time

Job summary

PNC Financial Services Group, Inc. in Dover, Delaware is seeking a Personal Banker to grow the branch customer base through proactive sales and service.

You will engage customers, identify opportunities to improve their financial wellbeing, and collaborate with partners to expand share of wallet. In this role, you will drive conversations with a defined process, perform lobby engagement, and position PNC solutions to meet customer needs while adhering to risk and policy requirements.

Qualifications

• Typically requires 3+ years of related experience.
• Associates degree or equivalent required.
• Background checks as required by CFPB regulations.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service.
• Manage customer experience by improving the customer's financial wellbeing.
• Drive sales conversations via outbound calls, lobby engagement, and appointments.
• Educate customers on PNС solutions and leverage ecosystem partners.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in Dover, Delaware is seeking a Personal Banker to grow the branch customer base through proactive sales and service.

You will engage customers, identify opportunities to improve their financial wellbeing, and collaborate with partners to expand share of wallet. In this role, you will drive conversations with a defined process, perform lobby engagement, and position PNC solutions to meet customer needs while adhering to risk and policy requirements.