Customer-Centric API Support Engineer

Plaid; New York (NY); On-site; USD 75,000 - 120,000; Full time

Job summary

Plaid is hiring Technical Support Engineers to help customers integrate and troubleshoot Plaid's APIs, ensuring reliable access to financial data. You’ll investigate issues from first symptom to resolution, collaborating with product and engineering teams to deliver timely solutions.

Ideal candidates have 2+ years in customer-facing roles, experience with REST APIs, SQL, and JavaScript or Python, and strong communication skills.

Qualifications

• 2+ years of experience in a customer-facing role.
• 6+ months of experience working with REST APIs, SQL, CSS, HTML and a coding language (Javascript or Python).
• Knowledge of ticketing systems and tools (e.g. Zendesk, Jira), and data visualizations (e.g. Mode).
• Genuine interest and passion for Support.
• Commitment to providing a world‑class customer experience.

Responsibilities

• Respond to 10-12 customer tickets per day via Zendesk, meeting quality standards
• Troubleshoot customer issues using internal tools and documentation and escalate to Engineering or Partnership teams for resolution
• Work on projects with other TSE’s to improve internal and external processes
• Contribute to brainstorming and project execution (tooling, documentation, process improvements)
• Assist GTM teams with customer escalations
• Collaborate with EPD teams on issue resolution

Skills

Customer support

Communication

Time management

Independent work

Tools

Zendesk

Jira

Mode

REST APIs

SQL

CSS

HTML

Javascript

Python

Job description

Plaid is hiring Technical Support Engineers to help customers integrate and troubleshoot Plaid's APIs, ensuring reliable access to financial data. You’ll investigate issues from first symptom to resolution, collaborating with product and engineering teams to deliver timely solutions.

Ideal candidates have 2+ years in customer-facing roles, experience with REST APIs, SQL, and JavaScript or Python, and strong communication skills.