Customer Care Tech

Intermountain Health; Wheat Ridge (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Intermountain Health Lutheran Hospital in Wheat Ridge, Colorado, seeks a detail‑oriented Inventory Coordinator to manage stock for clinical departments and ensure timely distribution of medical supplies and equipment.

You will handle par level setting, order placement, and receipt verification, while coordinating with Supply Chain and department staff to resolve issues and improve processes. The role requires familiarity with healthcare supplies and strong attention to accuracy.

Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
• Experience in a role requiring strong attention to detail, accuracy, and dependability.
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
• Experience in a role working with healthcare supplies.

Responsibilities

• Manage inventory activities for assigned departments or clinical programs.
• Distribute and maintain supplies to ensure stocked and ready for clinical use.
• Day‑to‑day inventory management and ensuring availability of necessary supplies.
• Order and deliver supplies using appropriate technology and suppliers.
• Process documents per Intermountain policy for prompt input and filing.
• Restock supplies and manage par cart areas with attention to shelf life.
• Demonstrate proficiency in cycle count process; cycle count certification may be appropriate.
• Validate incoming product via tote scanning and delivery using system functions.
• Utilize the SCIS system to manage distribution, inventory, receiving, and reports.
• Coordinate with stakeholders to resolve SCIS-related issues and review reports.

Skills

Materials Management

Medical Supply Distribution

Supply Chain Processes

Warehouse Inventory Management

Warehouse Management System (WMS)

Excellent Team Player

Continuous Improvement (CI)

Job description

Job Description

This position is responsible for managing inventory activities for assigned departments or clinical programs. Key responsibilities include distributing and maintaining supplies to ensure that medical products, linens, and equipment are adequately stocked and ready for clinical use. The role also involves day‑to‑day management of inventory for the assigned department, facility, or clinical program, ensuring smooth operations and availability of necessary supplies.

Schedule: Thursday - Saturday

Hours: 12:30pm - 11:00pm

Essential Functions

• Perform inventory control on stock and non-stock items, set par levels, identify and adjust to trends, and keep supplies binned and organized. Act as liaison between Supply Chain and assigned department, facility, or clinical program.
• Order and deliver supplies for assigned department, facility, or clinical program using appropriate technology, systems, and suppliers.
• Process all applicable documents (e.g., freight bill, bill of lading, packing slips) according to Intermountain policy and procedure to ensure prompt and correct computer input and filing.
• Communicate information concerning supply levels, new products, standardization, and implementation to relevant department staff. Troubleshoot issues for problem resolution.
• Assign tasks to backup or fill in for Coordinator I.
• Restock supplies in identified storage locations, considering shelf life (product rotation) and the configuration and maintenance of par cart areas.
• Demonstrate proficiency in cycle count process; cycle count certification may be appropriate depending on assigned areas.
• Validate incoming product via tote scanning, verification, and tote delivery using 'Counter' and 'Delivery' functions.
• Utilize the SCIS system to ensure distribution, inventory, receiving, departmental files, and reports are managed in accordance with auditing, accounting, and other regulatory agencies.
• Ensure compliance with policy and standard operating procedures. Research and resolve SCIS-related problems for assigned inventories and coordinate with appropriate stakeholders or clinical program and SCO Business Applications Team. Review daily, weekly, and monthly reports for assigned locations.

Skills

• Materials Management
• Medical Supply Distribution
• Supply Chain Processes
• Warehouse Inventory Management
• Warehouse Management System (WMS)
• Excellent Team Player
• Continuous Improvement (CI)

Required Qualifications

• Six Months of related Materials Management experience.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.
• Experience in a role requiring strong attention to detail, accuracy, and dependability.
• Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.
• Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).
• Experience in a role working with healthcare supplies.

Preferred Qualifications

• One year of healthcare related distribution experience.

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.
• Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.
• Expected to bend, lift, and carry patient files, documents, equipment, and supplies.
• Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.

Location

Intermountain Health Lutheran Hospital

Work City

Wheat Ridge

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$19.31 - $25.11

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.