Customer Care Tech

Intermountain Healthcare; Wheat Ridge (CO); On-site; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health Lutheran Hospital in Wheat Ridge, CO is seeking a Warehouse/Inventory Coordinator to manage the daily inventory for a clinical department. You will ensure supplies, medical products, linens, and equipment are stocked and ready for use.

Responsibilities include par level setting, cycle counts, processing receiving documents, using SCIS and WMS systems, and coordinating with hospital staff to prevent shortages while complying with Intermountain policies.

Qualifications

• Six months of related materials management experience.
• Strong verbal, written, and interpersonal communication skills.
• Attention to detail and dependability.
• Experience in healthcare supplies.

Responsibilities

• Manage inventory for the assigned department and keep supplies stocked and ready for clinical use.
• Set par levels, monitor stock trends, and bin organize supplies.
• Process freight bills, packing slips, and other documents for input and filing.
• Coordinate with department staff and deliver supplies using the SCIS/WMS systems.
• Restock storage locations, rotate stock, and maintain par cart areas.
• Perform cycle counts and investigate discrepancies as needed.
• Utilize SCIS and related systems for distribution, receiving, and reporting.

Skills

Materials Management

Inventory Control

Communication

Attention to Detail

Pallet Jack Operation

Tools

Warehouse Management System (WMS)

SCIS system

Job description

Job Description:This position is responsible for managing inventory activities for assigned departments or clinical programs. Key responsibilities include distributing and maintaining supplies to ensure that medical products, linens, and equipment are adequately stocked and ready for clinical use. The role also involves day-to-day management of inventory for the assigned department, facility, or clinical program, ensuring smooth operations and availability of necessary supplies.Schedule : Thursday - SaturdayHours : 12:30pm - 11:00pmEssential FunctionsPerform inventory control on stock and non-stock items, set par levels, identify and adjust to trends, and keep supplies binned and organized. Act as liaison between Supply Chain and assigned department, facility, or clinical program.Order and deliver supplies for assigned department, facility, or clinical program using appropriate technology, systems, and suppliers.Process all applicable documents (e.g., freight bill, bill of lading, packing slips) according to Intermountain policy and procedure to ensure prompt and correct computer input and filing.Communicate information concerning supply levels, new products, standardization, and implementation to relevant department staff. Troubleshoot issues for problem resolution.Assign tasks to backup or fill in for Coordinator I.Restock supplies in identified storage locations, considering shelf life (product rotation) and the configuration and maintenance of par cart areas.Demonstrate proficiency in cycle count process; cycle count certification may be appropriate depending on assigned areas.Validate incoming product via tote scanning, verification, and tote delivery using 'Counter' and 'Delivery' functions.Utilize the SCIS system to ensure distribution, inventory, receiving, departmental files, and reports are managed in accordance with auditing, accounting, and other regulatory agencies.Ensure compliance with policy and standard operating procedures. Research and resolve SCIS-related problems for assigned inventories and coordinate with appropriate stakeholders or clinical program and SCO Business Applications Team. Review daily, weekly, and monthly reports for assigned locations.SkillsMaterials ManagementMedical Supply DistributionSupply Chain ProcessesWarehouse Inventory ManagementWarehouse Management System (WMS)Excellent Team PlayerContinuous Improvement (CI)Required QualificationsSix Months of related Materials Management experience.Strong verbal, written, and interpersonal communication skills.Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.Experience using basic word processing, spreadsheets, internet, e-mail, and scheduling applications.Experience in a role requiring strong attention to detail, accuracy, and dependability.Demonstrated ability to visually inspect boxes, packing slips, computed reports, and like objects.Demonstrated ability to use a pallet jack and other materials handling equipment (e.g., hand truck, carts).Experience in a role working with healthcare supplies.Preferred QualificationsOne year of healthcare related distribution experience.Physical RequirementsOngoing need for employee to see and read information, labels, monitors, etc. and to identify equipment and supplies.Frequent interactions with patient care providers, patients, and visitors require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing, operating telephones, and other office equipment.Expected to bend, lift, and carry patient files, documents, equipment, and supplies.Remain sitting or standing for long periods of time while interacting with others or to perform work on a computer, telephone, or other equipment.Location:Intermountain Health Lutheran HospitalWork City:Wheat RidgeWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$19.31 - $25.11We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.