Customer Care Team (Service Representative)

Scott Honda Of West Chester; West Goshen (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a growing Customer Care Team at an award-winning Service Center. Ideal for enthusiastic individuals wanting to start a career in customer service and marketing, offering training and multiple career paths. Enjoy a positive workplace culture focused on customer experience and development.

Benefits

Medical/Dental/Vision

401k Match

Paid Vacation

Personal Time/Birthdays Off

On-site fitness gym

Charity and community volunteer opportunities

Qualifications

• Experience in hospitality or automotive is a plus.
• Willingness to learn new software and technology.
• Strong people skills and ability to build trust.

Responsibilities

• Be the front-line representative welcoming new customers.
• Assist with appointments and answer customer questions.
• Reach out to customers about service and maintenance.

Skills

Communication

Problem Solving

Teamwork

Dependability

Job description

We LOVE our customers, and it shows! Just read our Google Reviews.

Right now, we’re seeking dynamic individuals to join our Customer Care Team at Scott Honda of West Chester.

We’re looking for more than just resumes…

We seek personalities who are kind, relatable, optimistic, coachable, and bring a big heart to customer service. If this sounds like you, if you’re a “people person” interested in new career opportunities, then keep reading…

Two critical skills: Thoughtful customer care and professionalism.

You’ll be our front-line representative welcoming new customers, assisting with appointments in our Service Center, and answering customer questions while their vehicle is here.

Collaborating with all members of our award-winning Service Team is a rewarding part of this role.

Our Customer Care Team spends much of their day reaching out to valued customers to remind them of upcoming maintenance, preventative care, manufacturer recalls, annual inspections, and scheduling appointments.

You’ll also be welcoming new customers who recently purchased their vehicle from Scott Honda of West Chester.

Role requirements:

• Experience in hospitality industries, including automotive, is a plus.

• Strong communication skills that build trust, earn confidence, and find agreeable solutions for customers.

• Excellent people skills and problem-solving abilities.

• Dependability and teamwork track record.

• Willingness to learn new software and technology.

• Motivated by monetary bonuses based on team challenges and competitions.

What you can expect:

Training in marketing and communication skills for effective phone and email interactions.

Open to entry-level candidates. No sales or marketing experience necessary, as long as you are genuine, coachable, and helpful. Cheerful positivity enhances our brand and reputation. That’s essential in our culture.

If you want to start your career in Customer Experience and Marketing, this role is your launching point. Apply to join our Customer Care Team.

This role offers multiple career paths within our organization at various locations: Customer Experience Marketing, Service Advisor, Business Development Leadership, and Supervisor roles. Our Auto Group is growing; it’s an exciting time to join!

Scott Honda in West Chester operates an award-winning Service Center dedicated to 5-star customer experiences and a positive workplace environment.

BENEFITS:

• Medical/Dental/Vision
• 401k Match
• Paid Vacation
• Personal Time/Birthdays Off
• Team appreciation events
• On-site fitness gym
• Eagles/Phillies spirit days
• Charity and community volunteer opportunities
• Nutrition and Wellness seminars
• Financial Planning workshops

Scott Auto Group is an equal opportunity employer and values diversity. Employment decisions are based on qualifications, merit, and business needs.