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Customer Care Team (Service Representative)

Scott Honda of West Chester

West Chester (Chester County)

On-site

USD 35,000 - 45,000

Full time

11 days ago

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Job summary

Join a dynamic team at a leading automotive dealership as a Customer Care Team Representative. This entry-level position emphasizes customer interactions, professional development, and career growth opportunities within a thriving service environment. You'll play a key role in enhancing customer experiences, ensuring satisfaction through effective communication and support.

Benefits

Medical/Dental/Vision

401k Match

Paid Vacation

Personal Time/Birthdays off

Team appreciation celebrations

Company fitness gym, on-site

Charity events & community volunteer opportunities

Nutrition and Wellness seminars

Financial Planning workshops

Qualifications

Experience in hospitality industries preferred.
Track record for dependability.
Open to entry-level candidates.

Responsibilities

Welcoming customers and assisting with appointments.
Reaching out to customers for appointment reminders.
Collaborating with the Service Team.

Skills

Strong communication skills

Excellent people skills

Problem-solving

Teamwork

Customer Care Team (Service Representative)

Join to apply for the Customer Care Team (Service Representative) role at Scott Honda of West Chester

Customer Care Team (Service Representative)

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Care Team (Service Representative) role at Scott Honda of West Chester

We LOVE our customers, and it shows! Just read our Google Reviews.

Right now, we’re seeking dynamite people to expand our Customer Care Team at Scott Honda of West Chester.

We’re looking for much more than resumes…

We’re seeking personalities who are kind, relatable, optimistic, coachable, and bring a big heart to customer service. If this sounds like you, if you’re a “people person” and you want entry to new career opportunities, then keep reading…

Two critical skills: Thoughtful customer care and professionalism.

You’ll be our front-line representative welcoming new customers, helping customers to make appointments in our Service Center, and seeking answers to customer questions while their car is here.

Collaborating with all members of our award-winning Service Team is a rewarding part of this role.

Our Customer Care Team spends a significant part of their day reaching out to our valued customers to remind them of upcoming maintenance, preventative care, manufacturer recalls, annual inspections, and schedules those appointments with them at that time.

You’ll also be calling to welcoming our new customers who recently purchased their vehicle from Scott Honda of West Chester.

Role requirements:

Experience in hospitality industries, including the automotive, is a plus.
Strong communication skills that build trust, earn confidence, and find an agreeable option for our customers.
Excellent people skills and problem-solving.
Track record for dependability and teamwork.
Readiness to learn new software and technology
Motivated by monetary bonus based on team challenges and competitions.

What you can expect:

You will receive training in marketing and communication skills for effective phone conversations and email strategies.

Open to entry-level candidates. No sales or marketing experience is necessary so long as you are genuine, coachable, and helpful above all else. Cheerful positivity grows our brand and reputation. That’s what “people work” requires at our organization; it’s the culture we’re building.

If you want to begin your career in Customer Experience and Marketing then this role is your launching point. Apply for our Customer Care Team.

This role offers several career paths in our organization at multiple locations: Customer Experience Marketing, Service Advisor, Business Development Leadership, and Supervisor opportunities. Our Auto Group is in growth mode; it’s an exciting time to join our Team!

Scott Honda in West Chester operates an award-winning Service Center dedicated to 5-star customer experiences and a 5-star workplace.

BENEFITS:

Medical/Dental/Vision
401k Match
Paid Vacation
Personal Time/Birthdays off
Team appreciation celebrations
Company fitness gym, on-site
Eagles/Phillies spirit days
Charity events & community volunteer opportunities
Nutrition and Wellness seminars
Financial Planning workshopsScott Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Motor Vehicle Manufacturing

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