CUSTOMER CARE SPECIALIST - WORK FROM HOME

AppFolio; Olathe (KS); Remote; Full time

Job summary

A leading company is seeking a Customer Care Specialist to provide exceptional service remotely. The role requires in-depth product knowledge to assist customers effectively and manage interactions across various channels. This position offers immediate hiring and emphasizes meeting key performance metrics, making it ideal for proactive candidates looking to enhance their customer service skills.

Qualifications

• Strong product knowledge for effective troubleshooting.
• Experience in customer service roles, particularly in a remote setting.
• Ability to manage conversations across phone, chat, and email.

Responsibilities

• Serve as direct link between customers and AppFolio platform.
• Manage customer conversations daily via multiple channels.
• Log and document customer interactions thoroughly.

Skills

Troubleshooting

Customer Service

Communication

Job description

Customer Service / Remote - Anywhere in U.S. / Up to $26.10 per hour / Benefits

Position: Customer Care Specialist - Work From Home at AppFolio

Responsibilities:

• Serve as the direct link between our customers and the AppFolio Property Manager platform
• Master product knowledge to provide accurate, effective troubleshooting and workflow guidance
• Manage customer conversations daily across various channels (phone, chat, email, etc.)
• Deliver top-tier service while meeting or exceeding performance metrics
• Log and document customer interactions thoroughly and professionally

Hiring Immediately >