Customer Care Specialist Veracyte

HelpfulRemote; Northern (KY); Hybrid; USD 39,000 - 43,000; Full time

Benefits offered by this job

Remote work

Job summary

HelpfulRemote is seeking a Customer Service Specialist to support healthcare providers and patients by managing orders and cases from submission to resolution. You will handle inbound calls and reach out to physician offices by phone, fax or email to resolve order issues, working closely with Sales, Laboratory, and Billing teams to improve the overall customer experience.

Candidates should have at least 2 years of healthcare customer service experience, with oncology experience preferred.

Qualifications

• 2+ years of customer service experience, preferably in healthcare, biotech, or laboratory settings.
• Familiarity with CRM tools like Salesforce and HIPAA compliance.
• Strong organizational skills and analytical ability.

Responsibilities

• Manage customer orders and cases from submission through resolution.
• Handle inbound calls and reach out to physician offices by phone, fax or email to resolve order issues.
• Collaborate with Sales, Laboratory and Billing teams to address concerns and improve customer experience.

Skills

Customer service

Healthcare experience

CRM tools

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

This role supports healthcare providers and patients by managing customer orders and cases from submission through resolution. The specialist handles inbound calls, reaches out to physician offices by phone, fax, or email to resolve order issues, and works closely with Sales, Laboratory, and Billing teams to address concerns and improve the overall customer experience.

Candidates should have at least 2 years of customer service experience, ideally in healthcare, biotech, or laboratory settings, with oncology experience preferred. A bachelor’s degree is preferred but relevant experience may substitute. Familiarity with CRM tools like Salesforce, strong organizational skills, analytical ability, and understanding of HIPAA compliance are expected.

This is a full-time remote position open to candidates based in the United States, with a stated hourly pay range of $28 to $31.

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