Customer Care Specialist (US-Remote)

QT Communications Technology; Washington (District of Columbia); Remote; USD 40,000 - 60,000; Full time

Job summary

A communication services company is urgently hiring a Customer Care Specialist for a remote position. The ideal candidate will manage customer queries and provide solutions across various platforms while maintaining a professional demeanor. Applicants should have a high school diploma, strong analytical and communication skills, and be experienced in customer service. This role offers a chance to make a significant impact on customer satisfaction.

Qualifications

• Practical experience with help desk software is required.
• Previous experience in a customer service role is preferred.
• Ability to respond appropriately under pressure.

Responsibilities

• Respond to customer queries via various channels.
• Escalate serious complaints to management.
• Provide training to new customer service agents.

Skills

Analytical skills

Time management

Customer service

Problem-solving

Communication

Education

High school diploma or GED

Bachelor's degree in business or communications

Tools

Zendesk

Salesforce Sales Cloud

Job description

Washington, District of Columbia, United States

Customer Care Specialist (US-Remote)

Job Description:

This is Urgent Hiring (US-Nationals) Only

We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.

A top-notch Customer Service Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Customer Service Specialist Responsibilities:

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.

Customer Service Specialist Requirements:

• High school diploma or GED.
• Bachelors degree in business, communications, or a related field may be advantageous.
• Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud, may be required.
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• The ability to speak a second language may be advantageous.
• A positive attitude and the ability to build relationships with clients.
• The flexibility to work irregular hours, when required.
• Superb written and verbal communication skills.