Customer Care Specialist (Spanish Bilingual)

TalentBridge; Mesa (AZ); Remote; USD 40,000 - 44,000; Full time

Job summary

A leading company is seeking a passionate Customer Care Specialist (Spanish Bilingual) to join their team. This remote position offers structured training and performance-based opportunities for growth. Candidates will provide customer service to rental car customers, requiring a commitment to quality and efficiency.

Qualifications

• A minimum of 6 months of customer service experience (call center experience preferred).
• Spanish Bilingual is mandatory.

Responsibilities

• Providing customer service to rental car customers by addressing inquiries, payments, or toll violations.
• Meeting performance metrics, including efficiency, customer satisfaction, and attendance.
• Utilizing tools to resolve customer concerns accurately.

Skills

Customer Service

Bilingual Spanish

Basic Computer Skills

Job description

Job Title:-Customer Care Specialist (Spanish Bilingual))
Pay rate:- $20/hr on W2- Weekly Payout
Location: Remote role (AZ)
Shift details:-Flexibility to work any shift. Current hours of operation are between the hours of 7:00 AM to 3:30 PM time M-F.
Position type:- 3 to 6 months of contract to hire, performance-based extension, or conversion

Position Overview
We are seeking an entry-level Customer Care Specialist with a passion for helping others to join our growing team. This is not your average contact center! We are committed to your success and career growth.
Our team has designed a structured training program that empowers you to perfect your skills and evolve into a universal agent. This program is built in layers to support your long-term development — we want you to own it!
If you enjoy working in a fast-paced environment and are driven to improve while serving customers, we’d love for you to join our team!

Responsibilities:-

• Providing customer service to rental car customers by addressing inquiries, payments, or toll violations in a professional and friendly manner.
• Utilizing tools and resources to resolve customer concerns accurately and efficiently.
• Recording clear and concise notes on customer accounts.
• Meeting performance metrics, including efficiency, quality, customer satisfaction, schedule adherence, and attendance.
• Taking on additional responsibilities as assigned to support business needs.

Qualifications

• Spanish Bilingual is mandatory
• A minimum of 6 months of customer service experience (call center experience preferred).

• Basic computer skills, including the ability to navigate between applications and use Microsoft Office.