Customer Care Specialist: Resolve Issues & Build Loyalty

Claire's; Hoffman Estates (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

Claire's in Hoffman Estates, Illinois, is looking for a dedicated Customer Service Representative to manage complex customer issues across multiple channels. This role emphasizes empathy and proactive problem-solving, aiming to enhance brand loyalty.

Ideal candidates will have 2+ years in customer service environments, exceptional communication skills, and proficiency in CRM software. Bilingualism in English and Spanish is a significant plus. Join Claire's to be at the forefront of creating joyful customer experiences.

Qualifications

• 2+ years of experience in customer service or call center environment.
• Exceptional written and verbal communication skills.
• Strong analytical skills to identify trends.

Responsibilities

• Serve as the main point of contact for customer issues.
• Manage queue of cases using problem-solving skills.
• Conduct investigations and collaborate with corporate teams.

Skills

Customer service

Communication

Analytical skills

CRM software proficiency

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Tools

Zendesk

Salesforce

Job description

Claire's in Hoffman Estates, Illinois, is looking for a dedicated Customer Service Representative to manage complex customer issues across multiple channels. This role emphasizes empathy and proactive problem-solving, aiming to enhance brand loyalty.

Ideal candidates will have 2+ years in customer service environments, exceptional communication skills, and proficiency in CRM software. Bilingualism in English and Spanish is a significant plus. Join Claire's to be at the forefront of creating joyful customer experiences.