Customer Care Specialist (Remote)

Medical Guardian LLC; United (PA); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading provider of medical alert systems is seeking a Customer Care Specialist (Remote) who will assist customers with product-related inquiries, troubleshooting, and account services. Ideal candidates should have a strong background in customer service with effective communication skills. This role offers an opportunity to work in a supportive team environment and contribute to customer safety and satisfaction.

Benefits

Paid Time Off after 60 days

Equipment provided

Supportive team environment

Qualifications

• 2+ years previous customer service call center or customer-facing experience desired.
• High school diploma required; college degree preferred.

Responsibilities

• Answer incoming calls from customers needing assistance.
• Guide callers through troubleshooting and using products.
• Maintain knowledge of products and services to assist customers.

Skills

Customer service experience

Effective listening

Strong communication skills

Organization and time management

Multi-tasking capability

Education

High school diploma

Associate's or bachelor's degree

Job description

Overview

Job information Customer Care Specialist (Remote) from the Company Medical Guardian LLC, this latest Customer Care Specialist (Remote) job vacancy is located in the city Remote in United States located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Call Center field have been opened and published up to the specified time.

Responsibilities

At Medical Guardian, we empower our customers to live a life without limits. We do this by offering best-in-class service for customers who own our medical alert devices. In this position, you will play a critical role by working directly with our customers and their loved ones. We guide them through product activations, troubleshooting, billing, and much more. We do this within a supportive and friendly team environment, which reflects Medical Guardian\'s award-winning company culture. This role offers our customers peace of mind, security, and confidence, and sometimes your work will save lives. Because of this, we take pride in helping to protect our customers, and we are dedicated to the Medical Guardian mission. If this sounds like the right fit for you, please read on to learn more.

• We are seeking experienced customer service professionals and those who are caring and compassionate to join our team.
• Equipment is provided.
• Permanent residency in one of the following states is required: AZ, NV, DE, FL, GA, KY, MA, MD, MI, NJ, NY, OH, PA, SC, ID, IL, NC, CO, TN, WV, and TX only

Start Date: MONDAY, FEBRUARY 26TH

• Paid Time Off available after 60 days. Please commit to perfect attendance during the first 60 days.
• A dedicated private workspace with appropriate internet speed to effectively work from a home setting is required for this role.

Key Duties and Responsibilities

• Answer incoming telephone calls from customers and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the customer is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep customer records complete and current.

• De-escalate situations involving dissatisfied customers; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
• This includes selling add-ons to existing customers.

• Display positive attitude while communicating with all internal and external customers; collaborate with team members to improve the customer experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Desired Experience

• 2+ years previous customer service call center or customer-facing experience desired

Required Skills

• Associate\'s or bachelor\'s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

About Working Here

We have an award-winning culture. We have been named “Top Workplaces” by the Philadelphia Media Network, “Best Places to Work” by the Philadelphia Business Journal, ranked #24 in The Philly 100 fastest growing companies, and have made the Inc. 5000 eight years in a row. Plus, our CEO has been named one of the best people to work with via Glassdoor reviews. (And we couldn\'t agree more!)

Please check us out at: Medical Guardian Mission: https://www.medicalguardian.com/about-us Glassdoor: https://www.glassdoor.com/Reviews/Medical-Guardian-Reviews-E749526.htm

Medical Guardian Founded in 2005, Medical Guardian is a leading provider of innovative medical alert systems that empower people to live a life without limits. A member of the National Aging in Place Council, Medical Guardian is headquartered in Philadelphia, we provide support to hundreds of thousands of people across the country, who taking on the next chapter of life while remaining safe living in their own home. Whether it\'s an in-home system or a mobile device with GPS capabilities, Medical Guardian has the personal medical alert device to meet an array of needs and lifestyles. Learn more about Medical Guardian by visiting www.medicalguardian.com

Keywords : United States jobs

Closed Date : 2025-10-29