Customer Care Specialist II — Problem Solver

Cox; Atlanta (GA); On-site; USD 24,796 - 37,195; Full time

Benefits offered by this job

Paid time off

Paid holidays

Job summary

Cox is seeking a Customer Care Specialist II to act as the primary contact for Private Store partners and users. The role requires flexible, solution-oriented individuals who can work independently to resolve client issues accurately and promptly.

You will support end users, document issues, and collaborate with escalation partners to implement best practices. We value strong verbal and written communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced

Qualifications

• High School Diploma/GED and 3 years' experience in a related field.
• Or degree/certification beyond HS with up to 1 year of experience.
• Or 5 years' experience in a related field.
• Flexibility to work evenings, weekends, holidays as required.
• Multi-tasking and prioritization required.
• Foundational computer knowledge (internet, email).
• Excellent oral and written communications, especially in phone/email context.
• Experience in a contact center metrics-driven environment.
• Automotive industry experience preferred.

Responsibilities

• Be an ambassador of Private Store, providing consultative information for end users and clients.
• Inform all parties of issue status and monitor exceptions to create best practices.
• Problem solving with dealers and educating them about Private Store and related products.
• Provide responsive, timely telephone, chat and email support; aim to return calls the same day.
• Provide training to end users on Private Store offerings.
• Other duties as assigned.

Skills

Communication skills

Phone support

Email support

Problem solving

Multi-tasking

Adaptability

Education

High School Diploma/GED

Experience in related field

5 years related experience

Job description

Cox is seeking a Customer Care Specialist II to act as the primary contact for Private Store partners and users. The role requires flexible, solution-oriented individuals who can work independently to resolve client issues accurately and promptly.

You will support end users, document issues, and collaborate with escalation partners to implement best practices. We value strong verbal and written communication, problem-solving skills, and the ability to manage multiple tasks in a fast-paced