Customer Care Specialist II

Ampcus Inc; Wilmington (OH); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading technology and business consulting firm is seeking to hire a customer support specialist. This role involves handling customer inquiries, providing technical support, and working with CRM tools. Candidates should have strong technical skills and relevant experience in customer care. This position offers the flexibility of remote work from anywhere within the continental U.S., fostering a supportive work environment.

Benefits

Opportunity for career advancement

Supportive work environment

Strong technical skills development

Qualifications

• 3 years of experience in customer support or related field, or 5 years of experience.
• Ability to respond to customer inquiries via phone and online.
• Experience with CRM and contact center software.

Responsibilities

• Handle customer questions and provide technical support.
• Maintain knowledge of business processes.
• Log all customer information in the CRM tool.

Skills

Strong technical skills

Customer care

Documentation skills

Education

High School Diploma/GED or equivalent experience

Tools

Salesforce.com

Microsoft Office

Job description

Overview

Employer Industry: Technology and Business Consulting Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely from anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Strong technical skills development, including experience with CRM and contact center software

What to Expect (Job Responsibilities)

• Handle routine customer questions related to product usage and provide technical support through to resolution
• Maintain expert-level knowledge of business processes and procedures
• Accurately log all customer information in the CRM tool
• Facilitate communication with other departments to resolve client concerns
• Provide proper follow-up to ensure customers are kept apprised of issue status

What is Required (Qualifications)

• High School Diploma/GED and 3 years of experience, or any level degree or certification beyond High School Diploma/GED with up to 1 year of experience, or 5 years of experience
• Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
• Experience serving as a customer care agent for an assigned customer base or product area
• Ability to respond to customer inquiries received via telephone or online
• Proven documentation skills for customer inquiries, status, and resolution

How to Stand Out (Preferred Qualifications)

• Experience working in a technical support role
• Familiarity with documenting issues for future reference, both internally and externally
• Strong relationship-building skills with customer representatives and cross-functional teams
• Knowledge of problem source determination (i.e., hardware, software, user access)

#TechnologyConsulting #CustomerSupport #RemoteWork #CareerGrowth #TechnicalSkills

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