Customer Care Specialist I

Herc Rentals; Palmesta (FL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) with match

Paid Time Off

Employee Stock Purchase Program

Life Insurance

Job summary

Herc Rentals seeks a Customer Care Specialist I to join our Bonita Springs, FL location. You will handle inbound inquiries, quote equipment, and process reservations while delivering best-in-class service across phone, email, and chat channels.

The role emphasizes adherence to SLAs, accurate data entry in Salesforce, and opportunities for career growth within the company. A HS diploma and 1 year of experience are required.

Qualifications

• 1 year of customer service experience required.
• High School Diploma/GED required; college degree preferred.
• Knowledge of Rentalman software and MS Office is expected.

Responsibilities

• Respond to customer inquiries in a timely manner across channels.
• Provide equipment recommendations and quotes; assist with reservations.
• Adhere to SLA guidelines and escalate as needed.
• Record interactions in Salesforce per guidelines.
• Maintain call quality, response times, and abandonment rates.
• Support leadership on projects and account portfolios.

Skills

Knowledgeable in Rentalman

MS Office proficiency

Multitasking

Maintaining KPIs

Team player

Time management

Self-motivation

Education

High School Diploma/GED

Tools

Rentalman

Job description

Career Opportunities: Customer Care Specialist I (71594)

Requisition ID71594-Posted09/21/2026-FL BonitaSprings

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.

Job Purpose

Customer Care Specialists respond to our customers in a timely manner, providing them with best-in-class customerexperience in a multi-channel, fast-paced support environment. They are responsible for solutioning all aspects ofinbound support requests including, but not limited to, understanding Herc Rentals’ processes, the ability to crossand upsell related to the equipment need presented, provide accurate equipment quotes and reservations, andprovide website support for both internal and external customers. These duties are performed while adhering topublished SLAs and established guidelines.

What you will do...

• Demonstrate a solid understanding of the equipment rental industry and the specific equipment werent and sell.
• Provide customers with advice on selection of various types of equipment.
• Demonstrate a solid adherence to the “Say YES” policy.
• Show a solid comprehension of operational procedures.
• Handle and resolve all customer inquiries efficiently.
• Recognize and address escalation issues according to policy.
• Record all customer interactions in Salesforce as per guidelines.
• Deliver consistent, efficient, and effective customer service across multiple channels.
• Steadily maintain individual performance metrics for response time, availability, call quality, handling
• time, and abandonment rates.
• Adhere to the phone, email, and chat performance standards set forth in the Quality Program.
• Works with leadership to learn and handle various projects.
• Begins to manage portfolio of accounts.
• Possess skills for career advancement within the company.
• Adhere to the attendance policy and scheduled hours.

Requirements

• 1 year of customer service experience.
• High School Diploma/GED required; College degree preferred.

Skills

• Must be knowledgeable and able to support others in the correct use in Rentalman.
• Proficient in MS Office
• Capable of multitasking
• Proficient in MS Office
• Experienced in maintaining KPIs
• Effective team player
• Efficient time management
• Self-motivated and competitive

Pay Range:$23.50

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.