Customer Care Specialist

Remote Jobs; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A nonprofit organization is seeking a remote customer service representative fluent in English and Spanish. You will provide exceptional service via phone and email, process customer cases, and collaborate with a supportive team. Candidates should possess customer service experience and proficiency in Microsoft Office. This role offers a starting hourly rate of $19.00 with a competitive benefits package.

Benefits

Competitive benefits package

Opportunity for career advancement

Flexible scheduling options

Qualifications

• Must be fluent in English and Spanish for effective communication.
• Experience in customer service or coursework related to customer engagement.
• Proficiency in Microsoft Office products; experience with CRM systems is preferred.
• Strong verbal and written communication skills.
• Ability to work independently in a private, quiet workspace.

Responsibilities

• Provide exceptional customer service via phone and email.
• Process individual customer cases efficiently to meet metrics.
• Collaborate with team members to achieve productivity goals.
• Seek solutions and process improvements for customer experience.
• Monitor and assist during the Customer Care Power Hour.

Skills

Fluent in English and Spanish

Strong verbal communication skills

Strong written communication skills

Independent work abilities

Education

Experience in customer service or related coursework

Tools

Microsoft Office

Customer Relationship Management systems

Job description

Overview

Employer Industry: Nonprofit Organization (Girl Scouts)

Why consider this job opportunity:

• Starting hourly rate of $19.00 plus a competitive benefits package
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Engaging and supportive work environment focused on mission-driven actions
• Chance to contribute positively to the Girl Scout community and support members

Responsibilities

• Provide exceptional customer service via phone and email, ensuring communication aligns with the Girl Scout brand
• Process individual customer cases efficiently and professionally to meet departmental metrics
• Collaborate with team members to achieve productivity goals and service emerging case types
• Proactively seek solutions and process improvements to enhance customer experience
• Monitor and assist during the Customer Care Power Hour, supporting council staff and overseeing case closures

Qualifications

• Must be fluent in English and Spanish for effective communication
• Experience in customer service or coursework related to customer engagement
• Proficiency in Microsoft Office products; experience with Customer Relationship Management systems is preferred
• Strong verbal and written communication skills
• Ability to work independently in a private, quiet workspace with a stable internet connection

Preferred Qualifications

• Familiarity with Salesforce or similar CRM systems
• Experience in a nonprofit or mission-driven organization
• Demonstrated ability to achieve goals and pride in customer satisfaction
• Engaging communication style that inspires others
• Flexibility in handling shifts in assignments and priorities

#NonprofitJobs #CustomerService #RemoteWork #GirlScouts #CareerOpportunity

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