Customer Care Specialist

PharMerica; Oregon; Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Company-Paid Short & Long-Term Disabil

Flexible Schedules & PTO

Tuition Reimbursement

DailyPay

License Fee Reimbursement

401(k) Plan

Pet Insurance

Job summary

PharMerica is hiring full-time Customer Service Pharmacy Technicians in Vancouver, WA, to support long-term care and senior living communities. You will enter and process medication orders, verify information, and assist pharmacists to ensure safe patient care.

This role emphasizes attention to detail, efficiency, and high-volume workflow in a fast-paced setting. Remote work is available after completing a 180-day training period, based on performance.

Qualifications

• One year of direct client communication experience.
• Washington State Pharmacy Assistant registration required.
• High school diploma or equivalent.

Responsibilities

• Coordinate communication between pharmacy, providers and facilities to resolve prescription issues.
• Answer inquiries regarding patient information and therapies.
• Take requests for refill orders and discharge/passing delivery needs.
• Assist the pharmacist with facility and physician office communications.

Skills

Customer service experience

Data entry skills

Oral communication skills

Education

High school diploma or equivalent

Tools

Outlook

Excel

Microsoft Word

Job description

Our Company

PharMericaOverview

PharMerica is hiring full-time Customer Service Pharmacy Technicians in Vancouver, WA!Come grow your career with PharMerica’s team—where you can make a meaningful impact supporting long-term care and senior living communities.As an Customer Service Pharmacy Technician, you’ll be responsible for accurately entering and processing medication orders to ensure timely and safe patient care. In this role, you’ll work closely with pharmacists and operations teams to input prescription data, verify information, and maintain compliance with pharmacy regulations. Success in this position requires strong attention to detail, efficiency, and the ability to manage a high-volume workflow in a fast-paced environment.This is an ideal opportunity for a detail-oriented technician who enjoys focused, task-driven work and wants to make a meaningful impact without direct patient-facing responsibilities.

Requirements

Washington Pharmacy Technician LicenseWork Location18110 SE 34th St., Building 2, Suite 270, Vancouver, WA 98683Remote work is available after the successful completion of the 180-day training period, provided performance metrics are met.

Benefits & Perks

• Health, Dental, Vision & Life Insurance – Comprehensive coverage
• Company-Paid Short & Long-Term Disability – Peace of mind guaranteed
• Flexible Schedules & Paid Time Off – Because balance matters
• Tuition Reimbursement – We invest in your growth
• Employee Discount Program & DailyPay – Perks you can use every day
• License Fee Reimbursement – We’ve got your pharmacy tech license fees covered
• 401(k) Plan – Invest in your future
• Pet Insurance – Care for your furry family members

Responsibilities

Our Customer Service Pharmacy Technician coordinates communication between pharmacy, providers and facilities while resolving prescription issues in a timely, efficient, courteous, responsive, reliable, and respectful manner.

This person will

• Answer and submit inquiries regarding patient information and medication therapies
• Take requests for refill orders, out on pass, patient discharge orders, and special delivery requests
• Assist the pharmacist with facility and physician office communications
• Obtain patient information for our database by calling patient care representatives and physician offices
• Utilize judgement in knowing when to elevate issues to the management level
• Utilize various programs such as Outlook, Excel and Microsoft Word
• Complete assigned projects upon request in a timely manner
• Perform other tasks as assigned

Qualifications

• Washington State Pharmacy Assistant registration required
• High school diploma or equivalent is required
• One year of previous experience with direct client communication - customer service
• Prior healthcare/pharmacy experience preferred
• Strong computer and data entry skills
• Must have good oral communication skills, attention to detail, and problem-solving skills

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

Salary Range USD $22.00 - $22.50 / Hour