Customer Care Specialist

neteffects; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A customer service firm is looking for a Customer Service Representative in Myrtle Point, Oregon. This role involves providing exceptional support to rental car customers, managing inquiries, and maintaining documentation. Candidates should have at least one year of call center experience and a high school diploma. The position offers a pay rate of $20.00/hr and includes a comprehensive benefits package.

Benefits

Comprehensive benefits package

Flexible spending accounts

Supportive work environment

Qualifications

• Minimum of 1 year of call center experience.
• Reliable internet service for remote work.
• Completion of drug and background screening.

Responsibilities

• Provide excellent customer service to rental car customers.
• Document and track customer interactions clearly.
• Manage multiple customer chats simultaneously.

Skills

Customer service skills

Communication skills

Problem-solving ability

Education

High School Diploma or GED

Job description

Employer Industry: Customer Service (Rental Car Industry)

Why consider this job opportunity:

• Pay rate of $20.00/hr
• Opportunity for temp-to-hire placement within a growing team
• Comprehensive benefits package including health, dental, and vision insurance
• Flexible spending accounts and health savings account available
• Supportive work environment focused on customer satisfaction
• Chance to develop skills in a dynamic customer service role

What to Expect (Job Responsibilities):

• Provide excellent customer service to rental car customers by addressing inquiries related to tolls and violations
• Utilize available tools to resolve customer issues accurately and efficiently
• Document and track customer interactions with clear and concise notes
• Manage multiple customer chats simultaneously, ensuring prompt responses
• Meet established performance goals for efficiency and customer satisfaction

What is Required (Qualifications):

• Minimum of 1 year of call center experience
• High School Diploma or GED
• Ability to work 9:00 AM - 5:30 PM Eastern Time
• Reliable internet service for remote work
• Completion of drug and background screening

How to Stand Out (Preferred Qualifications):

• Prior experience in a customer service role, particularly in a call center environment
• Familiarity with customer service tools and tracking systems
• Strong communication skills, both verbal and written
• Ability to handle high-pressure situations with a calm demeanor

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