Customer Care Specialist

Summit Industries, Llc; Manitou Springs (CO); On-site; USD 28,929 - 38,572; Full time

Job summary

Summit Ministries seeks a Customer Care Specialist to serve as the main point of contact for families and institutions, providing timely, accurate, and caring communication. You will help customers engage with Summit’s programs while upholding hospitality and biblical truth.

Responsibilities include using Summit's CRM, maintaining records, and supporting the Marketing and Sales teams. A Christian worldview and active church involvement are required for this role.

Qualifications

• 1–3 years of experience in customer service.
• Active personal relationship with Jesus Christ and church involvement.
• Completion of customer service, CRM, or technical training courses or certifications.

Responsibilities

• Serve as the primary contact for parents, schools, homeschool families, churches, and retail customers.
• Use Summit CRM to accurately record interactions, orders, calls, emails, and follow‑ups.
• Support Marketing and Sales by organizing details and following through on tasks.
• Respond promptly to inquiries and resolve issues to reflect Summit's values.

Skills

Customer service

CRM systems

Spreadsheet skills

Email & live chat

Phone systems

Productivity tools

Tools

CRM software

Job description

Summit’s mission is to equip and support rising generations to embrace God’s truth and champion a biblical worldview.

Every position with Summit is essential to the ministry and its fulfillment of our mission statement. Therefore, every employee of Summit must be a Christ follower who has accepted Jesus Christ as their Lord and Savior. Every employee must be able and willing to share the Gospel and Biblical worldview and to lead and/or participate in devotions, exhortation and prayer.

Customer Care Specialist

REPORTS TO : Director of Marketing & Sales
CLASSIFICATION : FT/Non-exempt
PAY RATE : $20.70 to $28.45 per hour

POST DATE : July 13

CLOSE DATE : July 31

SUMMARY OF POSITION

The Customer Care Specialist creates an exceptional customer experience by serving as the primary point of contact for parents, schools, homeschool families, churches, and retail customers. This role builds trust through timely, accurate, and caring communication while ensuring every customer interaction reflects Summit Ministries’ commitment to excellence, hospitality, and biblical truth. By resolving questions, coordinating information, and supporting internal teams, the Customer Care Specialist helps people confidently engage with Summit’s programs and resources.

ESSENTIAL JOB FUNCTIONS

• Maintain a personal relationship with Jesus Christ. Consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Summit.
• Advance Summit’s mission; confirm Summit’s Statement of Faith and Statement of Convictions, and to historic, orthodox Christian teaching regarding behavior, speech, conduct, and lifestyle; uphold Summit in prayer.

FUNCTIONAL JOB COMPETENCIES

• Committed to the mission and vision of Summit Ministries
• Strong servant leadership skills that are in line with the values of Summit Ministries.
• Respond promptly (1 business day or less) to all customer inquiries (phone, email, or live chat)
• Handle and resolve customer complaints in the best interest of both the customer and Summit
• Build relationships with current and prospective customers via incoming calls, emails, or live chat
• Maintain current understanding of Summit’s products/services to best respond to all inquiries
• Make outgoing calls/emails to check on customer satisfaction for Summit’s products and services
• Recognize, document, and inform the supervisor regarding trends in comments, inquiries, complaints, etc.

GENERAL DUTIES

• Use Summit’s CRM to accurately record customer interactions, orders, calls, emails, and follow‑up notes.
• Keep customer and school records clean, current, and reliable.
• Handle customer inquiries with care, accuracy, and professionalism, communicating follow‑up needs as appropriate.
• Handle customer information with trustworthiness, discretion, and attention to detail.
• Support the Marketing and Sales team by organizing details, removing obstacles, and following through on tasks.
• Coordinate with Summit teams to ensure clear and consistent customer communication.
• Assist with CRM management, customer follow‑up, Summit events, scheduling, and updated FAQ documentation.
• Approach customers and coworkers with charity, assuming the best, and seeking helpful solutions.
• Demonstrate tenacity by completing detailed or repetitive tasks with consistency and care.

SPECIAL PROJECTS

• Assist with general administrative duties, data clean‑up, shipping, mail processing, and project‑based tasks as needed.
• Take initiative, ask good questions, and confidently move work forward.
• Complete assigned projects accurately, thoroughly, and on time.
• Bring a dependable, detail‑oriented, and service‑minded approach to all work.

JOB QUALIFICATIONS

• Has a personal relationship with Jesus Christ, an active prayer life, and active involvement in a local church.
• Understands, embraces, and can clearly articulate a biblical worldview.
• Adaptable to Summit’s culture.
• EXPERIENCE: 1–3 years of experience in customer service work.
• CERTIFICATIONS/LICENSING: Demonstrate a commitment to continuous learning through completion of customer service, CRM, or technical training courses or certifications (formal or self‑directed).

OTHER REQUIRED SKILLS

• Experience handling high‑volume inbound communication with timely follow‑up
• Proven ability to resolve customer issues end‑to‑end, not just elevate or pass off.
• Proficiency with CRM systems, spreadsheet skills, shared inbox management, webchat platforms, VoIP phone systems, and standard productivity tools, with the ability to learn and effectively navigate multiple systems to manage and resolve customer needs.

SUMMIT CORE VALUES

• Biblical Worldview (2 Timothy 3:16–17)
• Essential Christianity (Ephesians 4:1–6)
• Truth and Relationship (2 Timothy 2:24–26)
• Pursuing Excellence (Philippians 4:8)
• Stewardship (1 Peter 4:10)

WORKING CONDITIONS

• Office hours are 8:30 to 5:00 MT, with consistent availability to customers during that time.
• The dress code for this front‑office, customer‑facing role is Business Casual as outlined in the Employee Handbook.
• Take ownership of workspace cleanliness and organization, including shared areas.
• Help create a professional, welcoming atmosphere that serves as the first point of hospitality for guests and visitors.