Customer Care Specialist

MassMutual; Madison (WI); Remote; USD 45,000 - 52,000; Full time

Job summary

A leading insurance company is seeking candidates for a customer service role based in Madison, Wisconsin. This remote position offers flexibility and encourages a best-in-class customer experience. Candidates must have at least 1 year of customer service experience and be willing to work flexible hours. The role emphasizes strong communication skills and problem-solving abilities while providing comprehensive benefits and a competitive salary with bonus potential.

Benefits

Salary of $45,000 plus potential 5% annual bonus

Comprehensive benefits package

Networking opportunities

Regular team meetings and one-on-one sessions

Qualifications

• Minimum of 1+ years of customer service experience.
• Willingness to work any 8-hour shift between 7 am–7 pm Central Time.
• Strong communication skills and problem-solving abilities.

Responsibilities

• Build rapport with customers for a best-in-class experience.
• Educate customers about their insurance policies.
• Independently resolve a variety of customer issues.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Why consider this job opportunity

• Salary of $45,000 plus the ability to earn a 5% annual bonus
• Remote work opportunity, providing flexibility in your work environment
• Access to regular team meetings and focused one-on-one sessions with management
• Networking opportunities with diverse Business Resource Groups
• Strong emphasis on ethics and integrity within a stable and ethical business
• Comprehensive benefits package with industry-leading pay

What to Expect (Job Responsibilities)

• Build rapport with customers, asking probing questions to create a best-in-class experience
• Educate customers about their insurance policies and services
• Independently resolve a variety of customer issues while seeking guidance for complex situations
• Effectively manage time to meet departmental service level expectations
• Utilize multiple systems and tools to achieve established goals, including customer satisfaction and call handling metrics

What is Required (Qualifications)

• Minimum of 1+ years of customer service experience
• High School Diploma or GED
• Willingness to work any 8-hour shift within operational hours of 7 am–7 pm Central Time, Monday–Friday
• Ability to attend mandatory virtual training from November 3rd to December 12th, 2025
• Strong communication skills and problem-solving abilities

How to Stand Out (Preferred Qualifications)

• 2+ years of customer service experience
• Proficiency with Microsoft Office Suite
• Experience with insurance financial products, hospitality, or retail sales with direct consumer contact
• Bilingual (Spanish) is a plus
• Ability to thrive in a fast-paced, metric-driven environment

#Insurance #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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